Perk
SaaS
SeniorAccountManager-US
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Account Manager - US at Perk. Skills: Strategic Portfolio Ownership, Consultative Growth, Data-Driven Storytelling, Product Advocacy, Problem-Solving & Strategy, Cross-Functional Leadership, Operational Excellence. Own a high-value portfolio of top SMB customers. Build multi-threaded relationships with key stakeholders and C-suite decision-makers”
What You'll Achieve.
Drive satisfaction, retention, and expansion within SMB portfolios; Achieve revenue & retention targets
Industry & Context.
Develop scalable, long-term solutions to improve the customer experience
Must be based within commuting distance of our hubs, Relocation support available
What They're Looking For.
Must Have
3+ years in B2B Account Management or Customer Success, Proven track record of hitting retention and expansion targets, Exceptional presentation skills, Ability to translate complex data into a compelling narrative for stakeholders, Comfortable in ExcelI tools, Enjoy using data to prove value, Thrive in 'hyper growth' and view ambiguity as an opportunity to build something new
Nice to Have
SaaS experience preferred, Native-level fluency in additional European languages are a significant advantage
What You'll Do.
Own a high-value portfolio of top SMB customers
Build multi-threaded relationships with key stakeholders and C-suite decision-makers
Gain a deep understanding of customers’ business goals
Ensure customers maximize the Perk platform
Identify profitable upsell and expansion opportunities
Conduct Quarterly Business Reviews (QBRs) that provide actionable insights
Create templated reporting frameworks
Act as an expert on the Perk product ecosystem
Ensure clients are the first to adopt new features that drive their ROI
Identify recurring friction points across your portfolio
long-term solutions to improve the customer experience
Act as a bridge between Sales
Advocate for clients' needs in our product roadmap
Prioritize efforts to maximize impact
Balance high-touch client management with internal projects that improve team efficiency
How You'll Work.
Team & Collaboration
Act as a bridge between Sales, Product, and Customer Support
Communication Scope
Exceptional presentation skills; Ability to translate complex data into a compelling narrative for stakeholders
Full Job Description
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com http://www.perk.com to learn more. About the Role We are looking for a Senior Account Manager who is customer-focused and results-driven to join our high growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move. As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You’ll be expected to navigate a fast-paced, hyper growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations t
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