D2L
SaaS
SeniorAccountManager-TheNetherlands
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Account Manager - The Netherlands at D2L. Skills: account management, SaaS, revenue growth, retention, executive engagement, forecasting, risk management. Own the end-to-end renewal process for assigned accounts. Identify upsell and cross-sell opportunities within existing accounts”
What You'll Achieve.
growth; retention; long-term partnerships; revenue growth; demonstrating business value; progress toward agreed objectives; customer's success metrics; long-term strategic goals; customer satisfaction; retention; revenue
Industry & Context.
resolve critical account challenges quickly and effectively
What They're Looking For.
Must Have
5+ years of account management experience in a SaaS environment, Excellent written and verbal communication skills in Dutch, Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas, Ability to develop and execute account strategies aligned with customer goals and business outcomes, understanding of revenue drivers, renewal processes, and expansion opportunities, Skilled in building multi-threaded relationships, including executive-level engagement, Exceptional verbal and written communication skills to lead QBRs and influence stakeholders, Proficiency in forecasting, risk assessment, and interpreting success metrics
What You'll Do.
Own the end-to-end renewal process for assigned accounts
Identify upsell and cross-sell opportunities within existing accounts
Develop proposals and close expansion deals
Build and maintain relationships with key decision-makers and influencers
Create and execute engagement plans
Lead structured QBR sessions
Develop comprehensive account plans
Maintain accurate churn forecasts
Monitor account health
Implement proactive retention strategies
Identify and assess risks that could impact customer satisfaction
Develop and execute risk mitigation plans
Act as the primary point of contact for resolving critical account challenges
How You'll Work.
Team & Collaboration
Partner with Customer Success to identify and assess risks
Communication Scope
Excellent written and verbal communication skills in Dutch; Exceptional verbal and written communication skills to lead QBRs and influence stakeholders
Full Job Description
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations. What You’ll Be Doing: As Senior Account Manager for Benelux, you will lead a large and strategic book of business, representing D2L across the majority of Dutch universities. You will operate as the commercial owner of these relationships - responsible for growth, retention, and long-term partnerships. Renewals - Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms. Expansion Revenue - Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Develop proposals and close expansion deals that contribute to overall revenue growth. Executive Alignment - Build and m
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