Quantum Metric
SaaS
SeniorAccountManager(SpanishSpeaking)
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“Senior Account Manager (Spanish Speaking) at Quantum Metric. Skills: Senior Account Management, Enterprise Client Relationship Management, Strategic Account Growth and Expansion, Customer Retention, Executive-Level Communication and Influence, Spanish Language Proficiency. Lead Strategic Customer Partnerships. Drive Strategic Growth Initiatives”
What You'll Achieve.
Ensuring customer retention; Ensuring customer continued success; Driving significant account growth and expansion; Identifying and capitalizing on opportunities to expand our most valuable customer relationships; Driving customer advocacy; Providing invaluable insights to our internal teams; Achieve significant expansion opportunities; Increasing customer lifetime value; Take ownership of account renewal and expansion goals; Consistently exceed targets; Driving renewal growth and retention; Ensuring clients achieve their critical business outcomes; Ensuring clients realize the full value of our solutions; Demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives; Providing clear visibility for executive leadership and cross-functional teams; Cultivate opportunities for customer advocacy; Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations; Ensuring they maximize the benefits of our evolving platform
Industry & Context.
Ability to understand complex business challenges; Proactive, solutions-oriented approach to addressing complex issues
Ability to travel as needed (approximately 20-30% of the time, or two to three times per month) for client engagements and executive-level industry events as needed.
What They're Looking For.
Must Have
Professional proficiency in Spanish, Bachelor's degree in Business Administration, Management, or a related field, Proven ability to develop and execute strategic plans, Proven ability to manage complex projects with executive oversight, Excellent organization, High level of strategic thinking, High level of attention to detail, Verbal, written, and presentation skills, Ability to articulate strategic value propositions, Ability to influence executive-level stakeholders, 7+ years of progressive experience successfully managing and growing relationships with large, complex enterprise clients at the strategic level, Proactive, solutions-oriented, and collaborative approach to addressing complex issues both internally and externally, Eagerness to learn and be coached, Proactive approach to sharing both successes and learnings with peers, Proven ability to communicate effectively, Proven ability to present confidently, Proven ability to influence key stakeholders at all levels within an organization, including executive and C-suite leaders, Ability to manage multiple account initiatives simultaneously, High degree of accuracy, Proven history of consistently meeting and exceeding individual customer retention and expansion goals
Nice to Have
Experience with new SaaS products, Experience navigating SaaS as a first-time parent, Experience overcoming barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds
What You'll Do.
Lead Strategic Customer Partnerships
Drive Strategic Growth Initiatives
Manage and Exceed Growth Targets
Develop and Implement Account Plans
Conduct Executive-Level Strategic Reviews
Maintain Internal Visibility
Champion Strategic Customer Advocacy
Drive Customer-Led Growth
How You'll Work.
Team & Collaboration
Working closely with Customer Success Managers; Collaborating with Sales, Product, and Marketing teams; Collaborate closely with Sales leadership; Collaborate with the broader Customer Success and Sales team; Regularly engage with the internal Executive Team on risk, opportunities and key initiatives; Providing clear visibility for executive leadership and cross-functional teams
Communication Scope
Verbal, written, and presentation skills; Ability to articulate strategic value propositions; Ability to influence executive-level stakeholders; Communicate effectively; Present confidently; Influence key stakeholders at all levels within an organization, including executive and C-suite leaders
Process & Methodology
Develop and execute strategic plans, Manage complex projects with executive oversight, Maintain excellent organization, Demonstrate a high level of strategic thinking and attention to detail, Proficient in multitasking, Manage multiple account initiatives simultaneously
Full Job Description
## Description 😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the role Become a key leader within our Customer Success organization as a Senior Account Manager. You will play a pivotal role in fostering deep, strategic partnerships with our key enterprise clients, ensuring their retention, continued success and driving significant account growth and expansion. Working closely with Customer Success Managers and collaborating with our Sales, Product, and Marketing teams, you will be instrumental in identifying and capitalizing on opportunities to expand our most valuable customer relationships. Your ability to understand complex business challenges, articulat
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