SmithRx
Health-Tech
SeniorAccountManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Account Manager at SmithRx. Skills: Customer success, Client retention, Value realization. Ensure customer satisfaction. Ensure customer retention”
What You'll Achieve.
Customer satisfaction; Customer retention
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years account management, 5+ years relationship management, Healthcare experience
Nice to Have
Commercial health insurance knowledge, Pharmacy benefits knowledge
What You'll Do.
Ensure customer satisfaction
Ensure customer retention
Build trusting relationships
Understand customer business challenges
Drive resolution for escalated issues
Coordinate internal and external teams
Support research and data activities
Identify product gaps
Conduct business impact assessments
Manage client expectations
Develop client success plan
Orchestrate involvement of SmithRx teams
Achieve stated business goals
Complete reporting and data requirements
Mentor new account managers
Provide guidance on best practices
Provide guidance on QBR presentations
Provide guidance on Action Log maintenance
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External teams
Communication Scope
Executive communication; Interpersonal skills
Process & Methodology
Cross-functional project management
Full Job Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients. A
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