SeniorAccountManager

**At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. **About the Role** Due to an internal move, we are seeking an experienced**Senior Account Manager** for a permanent role within the service team. You will take ownership of a portfolio of service customers for the North Sydney Region. This role is responsible for managing long‑term customer relationships, maximising service revenue, and identifying opportunities to grow KONE’s share of the customer lifecycle. There will be some Business Development aspects of the role, where you are expected to win work, via leveraging relationships. You will be measured on customer loyalty, retention, service growth and profitability while ensuring seamless collaboration across sales and operations teams. **Key Responsibilities** * Build and maintain strong, long‑term relationships with strategically important customers within your territory. * Own and manage the service contract portfolio, including renewals, variations, and value‑adding solutions * Monitor account performance, customer satisfaction (NPS), sales funnel activity and report insights to management * Identify, develop and close opportunities to grow service revenue, modernisation and lifecycle solutions. * Negotiate commercial agreements * Actively manage customer issues, complaints and risks **About You** * Proven experience in Account Management, Sales or Business Development, ideally within services, building products, construction or technical industries. * Lift industry experience is desirable but not essential * Strong customer‑centric mindset and deliver value‑based solutions. * Confident managing complex, multi‑stakeholder accounts and long‑term contracts * Commercially astute with sound understanding of profitability, forecasting and sales funnel management