DoiT
Cloud Technology
SeniorAccountManager
Neural analysis suggests this role is
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“Senior Account Manager at DoiT. Skills: Account Management, Cloud Vendor Engagement, Customer Relationship Management. Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.”
What You'll Achieve.
Retain 100% of DoiT’s existing customers.; Show value and potential opportunities for revenue growth.; Ensuring customer satisfaction is of the highest level.
Industry & Context.
Solve complex multicloud problems; Analytical skills
Based remotely in Spain, Netherlands, Ireland, or Estonia.
What They're Looking For.
Must Have
5+ years of experience in Account Management supporting the EMEA market, 3+ years of experience at a technology company (SaaS, SI, Cloud Vendor…), Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor., verbal/written communication skills in English and Spanish, and ideally additional languages (e. g. Italian, French, etc), technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships, Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae, A desire to grow within the organization and continuously broaden your skill sets
Nice to Have
Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
What You'll Do.
Develop a deep understanding of our business
our cloud management platform
support and services and how they help our clients
context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
Manage customer-related support escalations to resolution
ensuring customer satisfaction is of the highest level.
Negotiate and close long-term commitments with key stakeholders
balancing the requirements of the customer
the vendor and the company's interests.
Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
Balancing the requirements of large strategic customers and fast-growing emerging clients.
Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
Deliver regular quarterly reviews with customers
tracking active project timelines
projected spending on respective cloud platforms and feedback on DoiT support & engagement.
Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
Identify Cost Optimization opportunities within the Customer Cloud environment
Work with Cloud Vendors Sales Rep on mutual customers.
How You'll Work.
Team & Collaboration
Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.; Work with Cloud Vendors Sales Rep on mutual customers.
Communication Scope
Verbal communication skills in English and Spanish; Written communication skills in English and Spanish; Additional languages (e.g. Italian, French, etc)
Process & Methodology
Tracking active project timelines
Full Job Description
Location: Our Senior Account Manager will be an integral part of our EMEA Account Management team. This role is based remotely in any of the following locations: Spain, Netherlands, Ireland, or Estonia. Who We Are: DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers. Responsibilities Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. Establish a
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