SeniorAccountManager

**🌍 Global SaaS Scale-up | Series B 💡 Personalised 1:1 Coaching 📍 Barcelona, Hybrid (4 days in-office) ** ### About CloudTalk CloudTalk is THE **global AI-powered business calling platform** , trusted by **30,000+ professionals** at companies like **Nokia** , **Revolut** , **Glovo** , and **Uber**. We’re building the world’s **most capable AI business calling software** available in **160+ countries** — helping businesses have more and better calls every day. Backed by **$35.3M in funding** from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in **making AI native to every conversation**. We're a ~**200-person team** that values **growth** , **innovation** , **teamwork** , **customer focus** , and **human connection**. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love. ### ### **Why Join CloudTalk Now?** We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR. 🚀**Be part of one of Europe’s fastest-growing SaaS companies 🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale 🎯 Have a front-row seat in our journey to $100M ARR ** ### **The Role** Our **Senior** **Account Managers** are the business owners of their portfolio. This is a quota-carrying role where you will **own Customer Retention and Portfolio Expansion**. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business. This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and co