Bloomreach
SaaS
SeniorAccountManager
“Senior Account Manager at Bloomreach. Skills: Account Management, Customer Success, Sales, Consulting. Own the relationship with key accounts. Develop and expand business”
What You'll Achieve.
drive growth and long-term value across a portfolio of strategic accounts; ensuring customers achieve measurable business outcomes; strengthen customer engagement; support renewals; uncover upsell and cross-sell opportunities; customer retention; account growth; Bloomreach’s continued success; drive Bloomreach revenue growth; incremental sales; secure renewals; drive successful customer outcomes; maximize return-on-investment; maximum account penetration and coverage; outcome + results-oriented approach to customer success; Consistently forecast monthly and quarterly performance within a 10% margin of error; Measured on Expansion ARR and Renewals quota
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers, Must have executive presence, professional enterprise seller with a proven history of hitting and exceeding quota, Knowledge and use of CRM and forecasting tools is required
Nice to Have
Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred, understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives, Highly collaborative leadership profile, Action and outcome oriented, Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build business relationships with executives
What You'll Do.
Own the relationship with key accounts
Develop and expand business
Ensure renegotiation of contracts
and close upsell and cross sell opportunities
driving Bloomreach revenue growth
Use your digital technology experience
Leverage your business acumen
Drive customer success
Collaborate with partners
translate customer value
Succeed in a team selling environment
Operate with a sense of urgency
Consistently forecast monthly and quarterly performance
Negotiate deals and contracts
How You'll Work.
Team & Collaboration
partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams; partnering with solution consultants for maximum account penetration and coverage; Collaborate with partners, ISVs (e. g. , Shopify), and internal teams such as Customer Success
Communication Scope
Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
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