Radius Limited
Logistics
SeniorAccountManagementAdvisor
“Senior Account Management Advisor at Radius Limited. Skills: Account Management, Sales, Customer Service. Serve as main point of contact. Build trusted advisor relationships”
What You'll Achieve.
Achieve service level agreements; Ensure timely issue resolution; Improve ticket management; Improve customer profile maintenance; Improve workflow efficiency; Improve cross-selling opportunities; Enhanced customer satisfaction
Industry & Context.
Problem-solving
2.5 hours talk time
What They're Looking For.
Must Have
English, Mandarin and Bahasa Malaysia essential, Proven experience in Account Management, Customer Service experience, Sales experience, Customer-facing role experience, Relationship-building skills, Stakeholder management skills, Experience using CRM systems, Excellent communication skills, Negotiation skills, Problem-solving skills, Ability to analyse customer data, Ability to identify growth opportunities, Ability to work in fast-paced environment, Ability to work in target-driven environment
Nice to Have
Salesforce experience preferred, Experience coaching team development, Experience mentoring team development, Experience supporting team development
What You'll Do.
Serve as main point of contact
Build trusted advisor relationships
Anticipate customer needs
Resolve potential blockers
Monitor customer product usage
Analyse customer product usage
Forecast sales metrics
Upsell to existing clients
Cross-sell to existing clients
Generate referrals from customers
Reduce customer attrition
Engage customers considering closure
Negotiate with customers
Liaise with internal departments
Ensure customer requirements align
Provide cross-departmental support
Respond to customer enquiries
Resolve customer issues
Track emails for performance reviews
Manage emails for performance reviews
Support report generation
Train Customer Service Representatives
Coach Customer Service Representatives
Mentor Customer Service Representatives
Achieve service level agreements
Manage customer enquiries
Deliver high standard customer support
Support resolution of complex escalations
Ensure timely issue resolution
Optimise Salesforce utilisation
Optimise Salesforce configuration
Improve ticket management
Improve customer profile maintenance
Improve workflow efficiency
Improve cross-selling opportunities
Collaborate with Sales teams
Collaborate with Credit teams
Collaborate with Customer Service teams
Ensure seamless customer journey
Monitor customer service performance
Identify process improvement opportunities
Identify enhanced customer satisfaction opportunities
Promote best practices in customer service
Promote best practices in account management
How You'll Work.
Team & Collaboration
Internal departments; Sales teams; Credit teams; Customer Service teams
Communication Scope
Customer enquiries; Performance reviews
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