Amazon Web Services
Technology
SeniorAccountExecutive,ProfessionalServices
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“Senior Account Executive, Professional Services at Amazon Web Services. Skills: Sales, Account Management, Cloud Services. Engage new and existing customers. Understand and define business outcomes for customers”
What You'll Achieve.
Customer success; Business growth; Revenue; Billable Bookings; Customer satisfaction (CSAT)
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
5+ years of experience in technology sales or account management, Experience with sales targets, Experience with business development, Experience driving customer satisfaction, Experience with cloud technologies, Experience with IT strategies, Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience, Ability to communicate fluently in English and Spanish, in technical and business settings (verbal and written)
Nice to Have
Excellent communication skills, Excellent presentation skills, Excellent negotiation skills, Ability to build and maintain C-level client relationships, Financial acumen, Ability to analyze and report on key performance metrics, Technical proficiency to understand and articulate AWS services and solutions, Strategic thinking skills, Problem-solving skills, Excellent storytelling abilities, Active listening abilities
What You'll Do.
Engage new and existing customers
Understand and define business outcomes for customers
Build trust with customers
Identify applicable AWS Professional Services offerings
Secure customer signoff of SOW’s
Stay connected with the customer post-project launch
Ensure delivery of agreed customer business outcomes (CBO)
Translate technical concepts into business value
Lead business development efforts
Drive high-value engagements
Collaborate with Amazon Global Sales (AGS) representatives
Ensure a coordinated approach for key accounts
Secure customer sign-off on Statements of Work (SOWs)
Ensure successful project delivery
Monitor ongoing projects
Ensure delivery of agreed CBOs
Maximize revenue potential
Advocate for customers
Balance AWS business objectives
How You'll Work.
Team & Collaboration
ProServe Cloud Architects; Engagement Managers; Delivery Consultants; Amazon Global Sales (AGS) representatives; Customer teams; AWS Partner Network (APN)
Communication Scope
Technical concepts; Business value
Process & Methodology
Project management
Full Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking a dynamic ProServe Account Executive (PAE) to join our team at Amazon Web Services (AWS). In this role, you'll be responsible for engaging new and existing customers in transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe’s customer facing relationship owner you’ll be primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW’s. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services within the technology/consulting sector, will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in business development, executing sales methodologies and managing CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings, and customer satisfaction (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies,
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