SeniorAccountExecutive,EnterpriseCX-NewLogo

## Accountabilities Own end-to-end new logo acquisition across enterprise accounts by prospecting, developing pipeline, and closing high-value CX transformation deals. Engage C-suite and senior executives (COO, CFO, CTO, VP CX/Operations) to diagnose complex customer experience challenges and design tailored solutions. Lead highly consultative, multi-stakeholder sales cycles involving SaaS, AI, CCaaS, and BPO service offerings. Build and manage a global pipeline without territory or vertical restrictions, leveraging personal network and strategic outreach. Position and sell integrated CX solutions combining contact center technology and labor/BPO models. Lead executive briefings, solution presentations, and commercial negotiations in complex enterprise environments. Collaborate with internal solution experts to design winning proposals and orchestrate “team sell” strategies. Maintain disciplined pipeline management in CRM systems and ensure accurate forecasting and deal tracking. Identify expansion opportunities within client organizations to maximize long-term revenue value. Serve as a trusted CX advisor, translating client needs into scalable transformation strategies. Requirements: 3–5+ years of outside enterprise software sales experience in the contact center / CX technology space. 3–5+ years as a top-performing “hunter” in a leading CCaaS, AI contact center, or enterprise SaaS organization. Strong experience selling into complex enterprise environments with C-level engagement (COO, CFO, CTO, VP-level). Proven ability to manage and close complex, multi-threaded sales cycles in competitive markets. Experience in both contact center technology and BPO/labor models (“dual-threat” CX expertise). Strong understanding of CCaaS, AI-driven CX platforms, and enterprise customer experience ecosystems. Highly developed consultative selling skills with strong discovery, objection handling, and negotiation capabilities. Demonstrated ability to build pipeline independently t