Root
sustainability
(Senior)Account&CustomerSuccessManager
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“(Senior) Account & Customer Success Manager at Root. Skills: Customer Success, Account Management, Relationship Building, SaaS, Sustainability. Drive customer success as a trusted advisor and account manager for enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth”
What You'll Achieve.
Grow annual contract values of existing enterprise customers; Meet ambitious reduction targets; Ensure high data integrity; Meet data coverage targets; Drive on-farm emissions reduction
Industry & Context.
Analyze CO₂ emission patterns across farms, identify opportunities for reduction, and present actionable insights to our customers
Presence in our Berlin office required, German and English language skills required
What They're Looking For.
Must Have
3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured client relationships end-to-end, Hands-on, reliable, and detail-oriented, People-centric and proactive, Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned, Excellent German (C2) and English (C1+) language skills
What You'll Do.
Drive customer success as a trusted advisor and account manager for enterprise customers
Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth
Co-develop new value propositions and build trust-based relationships
Grow annual contract values of existing enterprise customers
Lead renewal negotiations and drive upsell opportunities
Expand reach within global enterprises across new regions
Support customers' progress along their climate journey
Build and nurture relationships with clients as their trusted climate advisor and single point of contact
Coordinate internal expertise to deliver clear
actionable guidance on sustainability topics
Represent the customer voice and needs internally to provide input for product development
Educate users and guide them toward measurable progress on their Net Zero journey
Boost farm-level data collection via the RootOS platform
Onboard sustainability managers
and farmers to the platform and guide their data collection efforts
Ensure high data integrity
partner with trusted farm-level data sources
and meet data coverage targets
and prioritize product feedback
Drive on-farm emissions reduction
Analyze CO₂ emission patterns across farms
identify opportunities for reduction
and present actionable insights to customers
Support sustainability teams and farm technicians in effectively communicating these measures to farmers
How You'll Work.
Team & Collaboration
Collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists; Coordinate internal expertise to deliver clear, actionable guidance on sustainability topics; Represent the customer voice and needs internally to provide input for product development; Support sustainability teams and farm technicians in effectively communicating these measures to farmers
Communication Scope
Communicate clearly while keeping customer outcomes and business priorities aligned
Full Job Description
No previous experience in the sustainability space? Don't worry, we are happy to help you grow into an expert and thought leader at Root! This role requires presence in our Berlin office and both German and English language skills. 🌎 WHAT WE DO WE BUILD SOFTWARE THAT HELPS COMPANIES ALONG THE FOOD SYSTEM GET TO NET ZERO. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Will you be the next to join us? 🚀 🔭 WHAT YOU WILL WORK ON YOUR MISSION Drive customer success as a trusted advisor and account manager for our enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building the trust-based relationships that turn customers into advocates. OVER THE NEXT 12 MONTHS YOU WILL: 1. Grow annual contract values of existing enterprise customers - Translate our impact into tangible business value for economic buyers. - Lead renewal negotiations and drive upsell opportunities with existing customers. - Expand our reach within global enterprises across new regions, teams, and decision-makers. 2. Support customers' progress along their climate journey - Build and nurture strong relationships with clients as their trusted climate advisor and
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