Amazon Ireland Support Services Limited
Administrative Support, Seller Support Operations, amazon customer service
SellingPartnerAssociate(EnglishandItalian)
“Selling Partner Associate (English and Italian) at Amazon Ireland Support Services Limited. Skills: Customer support, Issue resolution. Support Selling Partners to solve issues. Manage inbound calls”
What You'll Achieve.
Achieve productivity targets; Achieve quality targets
Industry & Context.
Troubleshoot; Research; Provide solutions
High speed internet required, Suitable home office environment required
What They're Looking For.
Must Have
Experience in Customer Service, Proficiency in English (C1/C2), Proficiency in Italian (C1/C2), Intermediate Windows competency, Intermediate Microsoft Word competency, Intermediate Outlook competency, Intermediate Excel competency, Able to use online communication tools
Nice to Have
Excellent verbal communication skills, Excellent written communication skills, Prior contact centre experience, Comfortable working in fast-paced environment, Flexibility to adapt to change, Ability to deliver performance in metric-driven environment, Maintain a customer focus, Foster positive team environment, Ability to multitask across channels, Clear verbal communication skills, Clear written communication skills, Confidence in providing live telephone support, Ability to troubleshoot, Ability to research, Ability to translate instructions, Eager to learn new skills, Sense of urgency, Adaptability to changing business needs, Ability to identify process improvements, Ability to drive process improvements
What You'll Do.
Support Selling Partners to solve issues
Manage outbound calls
Identify customer needs
Deliver exceptional customer care
Build sustainable relationships
Oversee productivity targets
Oversee quality targets
Collaborate with internal stakeholders
Collaborate with teams
Document Selling Partner interactions
Troubleshoot product issues
Provide product guidance
Attend training sessions
Learn product details
How You'll Work.
Team & Collaboration
Collaborating with team members remotely
Communication Scope
Customer-friendly responses; Verbal communication; Written communication
Applying for this Selling Partner Associate (English and Italian) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Ireland Support Services Limited?
Real rants from real employees. Read before you apply.