Amazon Ireland Support Services Limited
Administrative Support, Seller Support Operations, amazon customer service
SellingPartnerAssociate(EnglishandGerman),SP-Support
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Selling Partner Associate (English and German), SP-Support at Amazon Ireland Support Services Limited. Skills: Customer service, Problem resolution, Communication. Support Selling Partners to solve issues. Manage inbound calls”
What You'll Achieve.
Achieve productivity targets; Achieve quality targets
Industry & Context.
Troubleshoot; Research; Provide solutions
High speed internet required, 5Mb download speed, 1Mb upload speed, Suitable home office environment
What They're Looking For.
Must Have
Experience in Customer Service, Proficiency (C1/C2 level) in English, Intermediate competency with Windows, Microsoft Word proficiency, Microsoft Outlook proficiency, Microsoft Excel proficiency, Able to use online communication tools, Able to use collaboration tools
Nice to Have
Excellent verbal communication skills, Excellent written communication skills, Ability to inspire confidence, Ability to guide customers, Good listening skills, Demonstrated ability to show empathy, Genuine willingness to help, Prior contact centre experience, Comfortable working in fast-paced environment, Comfortable working in high-volume environment, Flexibility to adapt to change, Ability to deliver performance in metric-driven environment, High productivity standards, High quality standards, Maintain a customer focus, Foster a positive team environment, Foster a cooperative team environment, Ability to multitask across phone, Ability to multitask across chat, Ability to multitask across email, Clear verbal communication skills, Clear written communication skills, Confidence in providing live telephone support, Ability to troubleshoot, Ability to research, Translate technical instructions, Translate procedural instructions, Enthusiastic, Highly self-motivated, Eager to learn new skills, Sense of urgency, Adaptability in response to changing business needs, Ability to identify process improvements, Ability to drive process improvements
What You'll Do.
Support Selling Partners to solve issues
Manage outbound calls
Manage inbound emails
Manage outbound emails
Manage outbound chats
Identify customers' needs
Exemplify Customer Obsession
Display genuine empathy
Display passion for customers
Deliver exceptional customer care
Build sustainable relationships
Oversee productivity targets
Oversee quality targets
Collaborate with internal stakeholders
Collaborate with internal teams
Document Selling Partner interactions
Troubleshoot product guidance
Provide product guidance
Provide support to Sellers
Provide support to Vendors
Attend training sessions
Learn product details
Learn key selling points
How You'll Work.
Team & Collaboration
Collaborating with team members remotely; Engaging in virtual activities; Internal stakeholders and teams
Communication Scope
Verbal communication; Written communication; Telephone support
Full Job Description
SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role. WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Ireland. START DATE: August 2026 In Selling Partner Support, we help third party Sellers & Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses. We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement. You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities. The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration. Key job responsibilities As part of your role, you will have the opportunity to: Support Amazon's Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat). Manage hig
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