Amazon Ireland Support Services Limited
Administrative Support, Seller Support Operations, amazon customer service
SellingPartnerAssociate(EnglishandFrench),SPSupport
“Selling Partner Associate (English and French), SP-Support at Amazon Ireland Support Services Limited. Skills: Customer Success, Customer Support, Issue Resolution. Support Selling Partners to solve issues. Manage high volumes of calls”
What You'll Achieve.
Achieve productivity targets; Achieve quality targets
Industry & Context.
Issue resolution; Troubleshoot; Research; Provide solutions
High speed internet required, 5Mb download speed required, 1Mb upload speed required, Suitable home office environment required, Rotating shifts required, Flexibility required
What They're Looking For.
Must Have
Experience in Customer Service, Proficiency (C1/C2 level) in English, Proficiency (C1/C2 level) in French, Intermediate competency with Windows, Intermediate competency with Microsoft Word, Intermediate competency with Microsoft Outlook, Intermediate competency with Microsoft Excel, Able to use online communication tools, Able to use collaboration tools
Nice to Have
Excellent verbal communication skills, Excellent written communication skills, Prior contact centre experience, Comfortable working in fast-paced environment, Comfortable working in high-volume environment, Flexibility to adapt to change, Ability to deliver performance in metric-driven environment, Ability to maintain high productivity, Ability to maintain high quality standards, Maintain a customer focus, Foster a positive team environment, Foster a cooperative team environment, Ability to multitask across phone, Ability to multitask across chat, Ability to multitask across email, Clear verbal communication skills, Clear written communication skills, Confidence in providing live telephone support, Ability to troubleshoot, Ability to research, Ability to translate technical instructions, Ability to translate procedural instructions, Enthusiastic, Highly self-motivated, Eager to learn new skills, Sense of urgency, Adaptability in response to changing business needs, Ability to identify process improvements, Ability to drive process improvements
What You'll Do.
Support Selling Partners to solve issues
Manage high volumes of calls
Manage high volumes of emails
Manage high volumes of chats
Identify customers’ needs
Display genuine empathy
Display passion for customers
Deliver exceptional customer care
Build sustainable relationships
Engage customers by going extra mile
Oversee productivity targets
Oversee quality targets
Achieve productivity targets
Achieve quality targets
Collaborate with internal stakeholders
Collaborate with internal teams
Document Selling Partner interactions
Document information according to SOPs
Troubleshoot product issues
Provide product guidance
Provide product support
Attend regular training sessions
Learn product details
Learn key selling points
Perform special projects
How You'll Work.
Team & Collaboration
Collaborating with team members remotely; Engaging in virtual activities; Internal stakeholders and teams
Communication Scope
Verbal communication; Written communication; Telephone support
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