Belk
SellingLead
“Selling Lead at Belk. Skills: Sales, Customer service. Drive sales. Ensure consistent customer experience”
What You'll Achieve.
Meet or exceed solicitation goal
Industry & Context.
Resolve customer service issues
Ability to lift up to 40 lbs, Ability to push/pull equipment, Ability to stand for long periods, Ability to twist, bend, stoop, Open and close the store, Work weekends
What They're Looking For.
Must Have
Experience in retail preferred
Nice to Have
High School Diploma or GED equivalent, Experience in retail preferred
What You'll Do.
Ensure consistent customer experience
Maintain presentation standards
Maintain safety standards
Resolve customer concerns
Role model behavior on sales floor
Build connection with customers
Use technology for Omni shopping
Meet or exceed solicitation goal
Train associates about store assortment
Train associates about inventory
Resolve customer service issues
Support Store Management
Coordinate daily operations
Merchandise new product
Work proactively with others
Maintain visual presentation standards
Ensure timely floor setup
Ensure timely signage setup
Role model adaptability to change
Maintain welcoming attitude
Maintain friendly attitude
Role model selling behaviors
Role model merchandising process
Role model pricing procedures
Maintain safe shopping environment
Maintain safe working environment
Ensure associates use safety equipment
Model customer service behaviors
Coach customer service behaviors
Drive customer service during shifts
Celebrate wins in the moment
Communicate coaching needs to management
Lead floor presentation adjustments
Teach associates to present merchandise
Lead floor replenishment
Use discretion to tailor standards
Follow Cash Office procedures
Follow Asset Protection procedures
Remain current on company policies
Ensure policies are maintained
Ensure standards are maintained
Ensure procedures are maintained
How You'll Work.
Team & Collaboration
Partner with management; Work proactively with others
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