Belk
Retail
SellingLead
“Selling Lead at Belk. Drive personal, department, and storewide results. Build genuine team and customer relationships”
What You'll Achieve.
Achieve store objectives; Drive personal key metrics; Drive store key metric performance; Enhance customer shopping experience; Achieve store goals
Industry & Context.
Resolve customer concerns; Support timely and effective decisions
Move around all store areas, Accessible to customers, Bend, reach, stretch for product, Lift, carry, and move at least 40 lbs
What They're Looking For.
Must Have
1+ years of retail experience, Available to work a flexible schedule, Must regularly move around all store areas, Must bend, reach, stretch for product, Must lift, carry, and move at least 40 lbs
What You'll Do.
and storewide results
Build genuine team and customer relationships
Connect customers with product
Create memorable experiences
Support team in driving sales
Support store key metric performance
Provide excellent customer service
Execute successful events
Maintain merchandise presentations
Work collaboratively with store operations teams
Ensure service excellence
Achieve store objectives
Demonstrate high level of ownership
Demonstrate accountability
Demonstrate initiative in achieving store objectives
Drive accomplishment of personal key metrics
Drive accomplishment of store key metrics
Create memorable store experiences
Build genuine team relationships
Build genuine customer relationships
Build genuine community relationships
Support team in executing customer outreach
Support team in executing clienteling initiatives
Support team in executing event initiatives
Greet customers warmly
Engage customers warmly
Assist customers warmly
Create a welcoming environment
Provide personalized service
Enhance customer shopping experience
Process transactions accurately
Process transactions efficiently
Handle customer inquiries
Resolve customer concerns with professionalism
Resolve customer concerns with promptness
Resolve customer concerns with care
Enhance team’s selling behaviors
Enhance team’s key metric performance
Communicate daily goals
Assist with onboarding
Initiate teaching opportunities
Support associate continued learning
Support team in leveraging selling tools
Support team in leveraging digital devices
Provide customers with seamless omnichannel experience
Speak confidently to available inventory
Speak confidently to assortment
Speak confidently to product features
Speak confidently to product benefits
Maintain current company policy knowledge
Maintain current company procedure knowledge
Provide consistent communication to team
Provide accurate communication to team
Keep team well-informed of products
Keep team well-informed of promotions
Keep team well-informed of contests
Keep team well-informed of store events
Champion associate engagement
Celebrate associate achievements
Foster a positive store culture
Ensure team members understand role in achieving store
Ensure team members feel valued
Maintain visually appealing selling areas
Maintain merchandise presentation standards
Maintain accurate signage
Maintain fitting rooms
Support daily store recovery efforts
Support stock replenishment
Ensure presentations align with visual merchandising directives
Ensure presentations align with brand standards
Lead store fulfillment initiatives
Lead asset protection initiatives
Execute omni processes accurately
Execute omni processes efficiently
Execute operations processes accurately
Execute operations processes efficiently
Maintain product protection standards
Adhere to safety guidelines
Adhere to security protocols
How You'll Work.
Team & Collaboration
Collaborate with store operations teams; Build genuine team relationships; Build genuine customer relationships; Build genuine community relationships; Support team in executing initiatives; Enhance team’s selling behaviors; Support associate continued learning; Support team in leveraging selling tools; Support team in leveraging digital devices; Keep team well-informed; Champion associate engagement; Share team successes; Celebrate associate achievements; Foster a positive store culture; Ensure team members understand role; Ensure team members feel valued
Communication Scope
Communicate with excellence; Provide consistent communication; Provide accurate communication
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