Belk
SellingLead
“Selling Lead at Belk. Skills: Driving sales, Store key metric performance, Excellent customer service, Executing successful events, Maintaining merchandise presentations, Service excellence, Achieve store objectives. Drive personal, department, and storewide results through building genuine team and customer relationships, connecting customers with product, and creating memorable experiences. Support the team in driving sales and store key metric performance, providing excellent customer service”
What You'll Achieve.
Achieving store objectives; Driving the accomplishment of personal and store key metrics; Driving sales; Store key metric performance; Service excellence; Achieve store objectives; Team and business success
Industry & Context.
Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success; Handle customer inquiries and resolve customer concerns with professionalism, promptness, and care
Must regularly move around all store areas and be accessible to customers, Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
What They're Looking For.
Must Have
1+ years of retail experience, Available to work a flexible schedule based on business needs, including nights, weekends, and holidays, Must regularly move around all store areas and be accessible to customers, Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
What You'll Do.
and storewide results through building genuine team and customer relationships
connecting customers with product
and creating memorable experiences
Support the team in driving sales and store key metric performance
providing excellent customer service
executing successful events
and maintaining merchandise presentations
Work collaboratively with store operations teams to ensure service excellence and achieve store objectives
Demonstrate a high level of ownership
and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics
Create memorable store experiences through building genuine team
and community relationships
Support the team in effectively executing customer outreach
and event initiatives
and assist customers warmly
creating a welcoming environment and providing personalized service to enhance customer shopping experience
Process transactions accurately and efficiently
Handle customer inquiries and resolve customer concerns with professionalism
Enhance team’s selling behaviors and key metric performance through communicating daily goals
assisting with onboarding
initiating teaching opportunities
and supporting associate continued learning
Support team in leveraging selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory
and product features and benefits
Maintain current company policy and procedure knowledge
accurate communication to team
Assist with keeping team well-informed of products
Champion associate engagement
sharing team successes and celebrating associate achievements
Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued
Maintain visually appealing selling areas
merchandise presentation standards
and cleanliness through supporting daily store recovery efforts and stock replenishment
Ensure presentations align with visual merchandising directives and brand standards
Lead store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes
maintaining product protection standards
and adhering to safety guidelines and security protocols
How You'll Work.
Team & Collaboration
Building genuine team and customer relationships; Works collaboratively with store operations teams; Building genuine team, customer, and community relationships; Support the team in effectively executing customer outreach, clienteling, and event initiatives; Enhance team’s selling behaviors and key metric performance; Supporting associate continued learning; Support team in leveraging selling tools and digital devices; Providing consistent, accurate communication to team; Assist with keeping team well-informed; Sharing team successes and celebrating associate achievements; Ensuring team members understand their role in achieving store goals and feel valued; Supporting daily store recovery efforts and stock replenishment; Lead store fulfillment and asset protection initiatives in designated areas
Communication Scope
Communicate with excellence; Communicating daily goals; Providing consistent, accurate communication to team; Keeping team well-informed of products, promotions, contests, and store events
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