Souq. com for E-Commerce LLC
Administrative Support, Seller Support Operations, amazon customer service
SellerSupportAssociate-English&Arabic
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Seller Support Associate - English & Arabic at Souq. com for E-Commerce LLC. Provide timely and accurate operational support. Address chronic system issues”
Industry & Context.
Logical reasoning; Data interpretation
What They're Looking For.
Must Have
1+ years of customer service experience, 1+ years of driving process improvements experience, Experience with Microsoft Office products, Experience with Excel
Nice to Have
Speak, write, and read fluently in English
What You'll Do.
Provide timely and accurate operational support
Address chronic system issues
Provide process improvements
Develop internal documentation
Contribute to a team environment
Adhere to service level agreements
Serve Amazon Sellers and Vendor World Wide
Support World Wide Sellers and Vendors in different
Provide prompt and efficient service
Escalate Sellers’ issues
Build Platform and business knowledge
Maintain a positive and professional demeanor
Manage sensitive issues
Demonstrate excellent time-management skills
Use departmental resources
policies and procedures
Contribute to a positive team environment
Aid team members with difficult contacts
Maintain acceptable performance metrics
Seek solutions through logical reasoning
Liaise with other departments
Resolve Seller’s issues and questions
How You'll Work.
Communication Scope
Written communication; Oral communication
Full Job Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide - Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools - Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues - Builds Platform and business knowledge to better serve sellers - Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management s
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