Coupang
SellerServiceSpecialist
“Seller Service Specialist at Coupang. Skills: Seller Support, Customer Operations, Process optimization. Manage escalations. Optimize operational processes”
What You'll Achieve.
Improve seller satisfaction; Improve team performance
Industry & Context.
Problem-solving; Data analysis
What They're Looking For.
Must Have
3 years Seller Support experience, 3 years Customer Operations experience, Excellent analytical skills, Excellent problem-solving skills, Excellent communication skills, Good oral and written expression, Familiar with MS Excel, Familiar with MS Word, Familiar with PowerPoint, Ability to multitask, Adapt to fast-paced environment
Nice to Have
SQL knowledge, Zendesk proficiency, Jira proficiency, Korean language skills
What You'll Do.
Optimize operational processes
Ensure excellent seller support
Ensure consistent seller support
Improve seller satisfaction
Improve team performance
Track compensation claims
Handle unresolved confirmation requests
Provide guidance for Tier 1 support
Respond to compensation inquiries
Establish compensation claim process
Execute compensation claim process
Optimize escalation process
Propose policy recommendations
Implement policy recommendations
Optimize seller management
Improve internal efficiency
Analyze data and metrics
Identify operational improvements
Simplify work processes
Optimize work processes
How You'll Work.
Team & Collaboration
Seller Support team
Communication Scope
Oral expression; Written expression; Complex information delivery
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