SecuritySupportServicesEngineer

### **Job Description** ## Overview The Security Support Services Engineer position is a hands-on role providing a broad range of support services across the Security product set. Working within the team, you will provide support through proactive monitoring of our services, responding to alerts received via our monitoring systems, resolving incidents assigned to our queues, implementing customer requests, delivering on projects tasks, threat hunting and investigations, cloud management and system configuration. This role would suit an individual who is looking to gain experience within a 3rd line support environment and a career in Security. We are looking for someone who has experience troubleshooting issues within a large organisation. The successful candidate will be dynamic, inquisitive, analytical and be able to come up with smart solutions. We are looking for a real problem solver. ## Your role * Management and completion of catalogue requests and project tasks assigned to the team * Responding to incidents, including root cause analysis for a “Fix Once” approach * Follow general & security best practices to support all sector & functions. Apply common standards and processes globally so all employees have the same great experience when they require IT support * Contribute to strategy discussion within the team * Perform ad hoc tasks from the Security Practices: Security Architecture, Connectivity and Endpoint, Identity and Access Management * Identify and make recommendations on improvements to Security services * Zero Trust strategic approach * Collaboration with the broader Security team, other IT functions and OEM/vendors, for problem resolution and knowledge sharing * Adhere to ITIL best practice procedures in relation to all aspects of change and configuration management ## About you * Highly competent at configuration and troubleshooting of Zscaler Cloud Proxy * Zero Trust, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA) and Zscaler Digital