SAM
Museums
SecuritySupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Security Supervisor at SAM. Skills: Security operations, Staff supervision, Emergency response, Customer service. Provide customer service and security. Provide leadership and mentoring”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Maintain working knowledge of policies, In-depth understanding of building access, Supervise security operations, Ensure staff is informed, Working knowledge of security positions, Oversee security operations during events, Monitor operational readiness of equipment, Obtain, record, and maintain documentation, Provide hands-on training to staff, Participate in training, mentoring, and evaluating performance, Ensure open communication with staff, Provide direct and timely feedback, Ensure compliance with CBA, Supervise emergency response, Act as first responder, Participate in emergency drills, Contribute to institutional focus on customer service, Participate in institutional learning opportunities
What You'll Do.
Provide customer service and security
Provide leadership and mentoring
Maintain working knowledge of policies
Ensure safety and security of facilities
Understand building access procedures
Supervise security operations during shifts
Conduct pre-shift meetings
Oversee daily staff schedule implementation
Respond to staff and visitor inquiries
Ensure staff is informed of new policies
Oversee security operations during programs
Monitor operational readiness of equipment
and maintain documentation
Provide hands-on training to staff
Serve as a role model
Participate in training
and evaluating performance
Ensure open communication with department staff
Provide direct and timely feedback to staff
Ensure compliance with CBA
Foster a team culture
Provide guidance for guards
Supervise emergency response
Act as first responder
Determine 911 call necessity
Participate in emergency drills
Contribute to institutional focus on customer service
Participate in institutional learning opportunities
How You'll Work.
Team & Collaboration
Cross-functional teams; Department staff
Full Job Description
## Description ABOUT THE ROLE This is an exciting time to join our expanding Security team as we continue to grow and enhance support across the museum's three locations. The Security Supervisor provides customer service and security via security policies and procedures related to the protection of the collection, the facilities, staff, and visitors. In this role, you will provide leadership and mentoring to Dispatchers, Floor Leads, Staff Entrance Leads, Gallery Security Officers, and Event Security Officers. ABOUT SAM As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community. RESPONSIBILITIES Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors In-depth understanding of all building access procedures, including staff, guests, vendors, contractors, visiting artists and artwork, proximity cards, and gallery access Supervise overall security operations during shifts, including conducting pre-shift meetings, leading de-briefs, overseeing the implementation of daily staff schedule, and responding to staff and visitor inquiries and requests for assistance Ensure staff is informed of new policies, procedures, guidelines, and processes Working knowledge of all security positions and their correspond
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