Titan Security Group
SecurityShiftSupervisor-ShoppingMall-Chicago
Neural analysis suggests this role is
optimal for Mid candidates.
“Security Shift Supervisor - Shopping Mall - Chicago at Titan Security Group. Skills: Security operations, Team management, Emergency response. Supervise operations of an assigned Client site. Report directly to Site Supervisor/Director”
What You'll Achieve.
Protect people and property
Industry & Context.
Troubleshooting
Ability to stand/sit/walk for extended periods, Ability to lift, push, pull at least 50 lbs, Foot patrols on interior, Perform duties in inclement weather
What They're Looking For.
Must Have
3 years prior satisfactory employment as a security officer, At least 18 years of age, Valid Security License if required by state, Driver's license as applicable, Ability to pass pre-employment drug screen, Ability to pass criminal background check, Maintain a working telephone number
Nice to Have
Bi-lingual considered a plus
What You'll Do.
Supervise operations of an assigned Client site
Report directly to Site Supervisor/Director
Manage a team of security officers
Participate in scheduling
Participate in payroll
Participate in training
Participate in coaching
Participate in development
Participate in support
Ensure high quality security services
Protect people and property
Handle escalated security issues
Handle emergency situations appropriately
Develop staff in technical skills
Develop staff in professional skills
Provide basis of great work environment
Treat staff with respect
Assist in coordination of training
Conduct site-specific training
Conduct client-specific training
Conduct annual refresher training
Reconcile shift responsibilities
Review incident reports
Coordinate preliminary investigations
Develop operational procedures
Maintain operational procedures
Train to work assigned post
Qualify to work assigned post
Understand post instructions
Maintain knowledge of emergency post instructions
Maintain access control procedures
Utilize access control systems
Utilize visitor management systems
Identify tenants and visitors
Ensure visitors are signed in
Ensure vendors are signed in
Observe departing personnel
Monitor security cameras
Respond to property emergencies
Conduct general patrols
Stand for extended periods
Sit for extended periods
Walk for extended periods
Assist tenants with directions
Assist visitors with directions
Assist tenants with business information
Assist visitors with business information
Record property damage data
Record unusual occurrences data
Record equipment malfunction data
Maintain clear logs pertaining to people
Maintain clear logs pertaining to property
Maintain clear logs pertaining to packages
Provide excellent Customer Service
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Read English; Write English; Speak English; Understand English
Full Job Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Responsibilities: Help supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift. Report directly to Site Supervisor/Director and/or Marksman / Titan Management. Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. Ensure the Client Site is provided with high quality security services to protect people and property. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). Provide the basis of a great work environment by treating staff with respect. Assist in the Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards. Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations. Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. Train and qualify to work assigned post. Underst
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