Titan Security Group
SecurityShiftSupervisor-OfficeHighRise-Chicago
Neural analysis suggests this role is
optimal for Mid candidates.
“Security Shift Supervisor - Office High Rise - Chicago at Titan Security Group. Skills: supervise operations, Manage a team of security officers, Ensure the Client Site is provided with high quality security services, Handle all escalated security issues or emergency situations appropriately, Develop staff in both technical and professional skills, Coordination and/or conduct site-specific “on the job training”, client–specific training, annual refresher training, Understands the specific and ge”
What You'll Achieve.
Ensure the Client Site is provided with high quality security services to protect people and property.
Industry & Context.
Handle all escalated security issues or emergency situations appropriately; Respond to incidents including property emergencies
Ability to stand/sit/walk for extended periods of time, Ability to lift, push, and/or pull at least 50 lbs, Ability to accommodate foot patrols on the interior, Ability to perform assigned duties regardless of inclement weather, Ability to pass pre-employment drug screen and criminal background check
What They're Looking For.
Must Have
3 years prior satisfactory employment as a security officer or directly related experience, Must be at least 18 years of age, Ability to pass pre-employment drug screen and criminal background check, Must maintain a working telephone number though which we can contact you, candidates must be able to stand for extended periods of be able to lift, push, and/or pull at least 50 lbs, be able to accommodate foot patrols on the interior, be able to perform assigned duties regardless of inclement weather
Nice to Have
Bi-lingual considered a plus
What You'll Do.
Help supervise operations of an assigned Client site on assigned shift.
Report directly to Site Supervisor/Director and/or Marksman / Titan Management.
Manage a team of security officers
including participating in scheduling
development and support.
Ensure the Client Site is provided with high quality security services to protect people and property.
Handle all escalated security issues or emergency situations appropriately.
Develop staff in both technical and professional skills through performance management (coaching
Provide the basis of a great work environment by treating staff with respect.
Assist in the Coordination and/or conduct site-specific “on the job training”
client–specific training and annual refresher training for staff by adhering to Titan’s training standards.
shift responsibilities and review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.
Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.
Train and qualify to work assigned post.
Understands the specific and general post instructions for that assigned post.
Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.
Maintain access control procedures set by building management.
Effectively utilize access control systems
visitor management systems and CCTV systems as needed.
Identify all tenants and/or visitors upon arrival.
Ensure visitors and vendors are properly signed in prior to accessing the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras that are within the facility.
Respond to incidents including property emergencies.
Conduct general patrols of the entire property during various hours
including numerous flights of stairs and frequent patrols of the exterior in any weather conditions.
Ability to stand/sit/walk for extended periods of time.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record data such as property damage
and malfunctioning of equipment
to building and Titan management.
accurate logs pertaining to people or property including packages.
Provide excellent Customer Service to all parties encountered while on duty.
Other duties as assigned.
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management
Communication Scope
Ability to read, write, speak, and understand English
Full Job Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Responsibilities: Help supervise operations of an assigned Client site on assigned shift. Report directly to Site Supervisor/Director and/or Marksman / Titan Management. Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. Ensure the Client Site is provided with high quality security services to protect people and property. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). Provide the basis of a great work environment by treating staff with respect. Assist in the Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards. Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations. Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. Train and qualify to work assigned post. Understands the specific and gen
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