Johnson Controls
Building Systems
SecurityServiceTechnician
“Security Service Technician at Johnson Controls. Skills: Card access, CCTV, Burglar alarm systems, Fire alarm systems. Diagnose problems. Perform service and repairs”
What You'll Achieve.
Ensure customer satisfaction; Ensure facility is running efficiently; Upselling opportunities
Industry & Context.
Diagnose problems; Troubleshoot equipment; Provide solutions
Available for on-call emergency service, Physical labor, Climbing ladders, Scaffolding, High lift equipment, Working within ducts, Crawl spaces, Above ceilings, Maintain truck inventory, Valid driver’s license, Pass pre-employment background and drug test
What They're Looking For.
Must Have
1-3 years documented experience with card access and CCTV, Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices, Experience installing, inspecting, repairing, and programming card access and CCTV, Experience in reading and interpreting blueprints, submittments, and operational/product manuals, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc., Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and always follow safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Able to pass a pre-employment background and drug test, Retain any licenses that are required by National, State and Local codes, Knowledge of applicable NFPA standards
Nice to Have
Fire alarm experience is a plus
What You'll Do.
Perform service and repairs
Provide highest level of service
Solve building inefficiencies
Resolve service related items
Follow troubleshooting procedures
Refer to technical manuals
Refer to part manuals
Refer to change notices
Refer to modification notices
Troubleshoot card access
Service burglar alarm systems
Troubleshoot burglar alarm systems
Install burglar alarm systems
Interpret specifications
Interpret software/systems
Interpret operational product manuals
Complete Service Acknowledgements
Obtain customer signature
Provide recommendations
How You'll Work.
Team & Collaboration
Communicating with staff; Communicating with customers
Communication Scope
Effective customer service skills; Consistently communicating with staff and customers
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