Cdw
Technology Solutions
SecurityOperationsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Security Operations Specialist at Cdw. Skills: Cybersecurity Incident Response, Managed Detection and Response, Microsoft Sentinel, Microsoft Defender. Monitor cyber incidents. Triage cyber incidents”
What You'll Achieve.
Upholds defined service level agreements (SLA); customer service excellence; Contribute to team objectives; maintain high customer satisfaction
Industry & Context.
Apply critical thinking and problem-solving abilities to address challenges
24x7 Support, part of a 7-day per week, 24-hour per day managed services operations, willing to work weekends, holidays, and overtime, work independently and under minimal supervision
What They're Looking For.
Must Have
1 years of security experience in a client-focused environment, working in a security operations center, Microsoft SC-200, SC-100, CrowdStrike Falcon: CFIR, Cortex XDR – PCDRA, IBM QRadar Security: Certified Analyst, Exabeam Security Analyst: Associate, Advanced, E|CIH, E|CSS, C|EH, GIAC - GSEC, GISF, GEIR, GCIH, Provide direct client support, managing tickets, handling calls, Contribute to team objectives, maintain high customer satisfaction, Actively engage in coaching, continuous learning to enhance technical skills, Apply critical thinking, problem-solving abilities to address challenges, Experience in client-based support, Clear understanding of Managed Security Services offerings and business proposition, Excellent communication and collaboration skills, Ability to work independently and under minimal supervision
Nice to Have
Knowledge and experience with Microsoft Azure are an asset, AI-fluent organization
What You'll Do.
Monitor cyber incidents
Triage cyber incidents
Investigate cyber incidents
Remediate cyber incidents
Resolve cyber incidents
Escalate unresolved issues
Act as escalation point
Perform root cause analysis
Provide technical knowledge transfer
Identifies service performance trends
Records service performance trends
Escalate service performance trends
Apply Trusted Advisor techniques
Perform Quality Assurance ticket reviews
Collaborate to improve analytics
Reduce false positives
Identify improvements in SOC processes
Implement SOC process improvements
Provide mentorship and guidance
Participate in SOC projects
Develop new use cases
Test new service offerings
Activate new customers
Attends training sessions
Obtains industry related certifications
Participate in self-paced training
How You'll Work.
Team & Collaboration
work together to deliver for our customers; coworkers, not just employees; supporting our customers and one another; collectively forge our path forward; Collaborate with Consultants; work with management and consultants; Provide mentorship and guidance to less senior resources; collaborative environment
Communication Scope
Excellent communication and collaboration skills
Full Job Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. **The Specialist provides second-level Cybersecurity Incident Response** , client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security. Security Specialist will specialize in **Managed Detection and Response service** on Microsoft technology stack, primarily **Microsoft Sentinel and Defender**. **What you will do:** 24x7 Support – 60% job weight * Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s) * Act as an escalation point for SOC first-level analysts, perform root cause analysis. * Provide technical knowledge transfer to clients and internal department on low complexity problems * Identifies, records, and escalate service performance trends, anomalies, and SLA breaches to senior leadership * Apply Trusted Advisor techniques to build up client trust and influence loyalty * Perform Quality Assurance ticket reviews to identify gaps. Service Delivery Improvement - 20% job weight * Collaborate with Consultants to improve analytics and reduce false positives. * Identify potential improvements in SOC processes and procedures, work with management and consultants to implement those. * Provide mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests Professional Development – 20% job weight * Participate in various SOC projects like new use case / a
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