Titan Security Group

Security

SecurityOperationsManager

$75k+ Green Bay, Wisconsin, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Security Operations Manager at Titan Security Group. Skills: Security operations, Process management, Workforce management. Supervise day to day security operations. Build effective relationships with clients”

What You'll Achieve.

Meet or exceed financial goals; Meet or exceed operational goals; Provide quality customer service

Industry & Context.

Security
Problems you'll solve

Troubleshooting; Root cause analysis

Eligibility Requirements

Flexible schedule, Work weekends, Work evenings

What They're Looking For.

Must Have

At least 21 years of age, Ability to acquire Wisconsin Private Security License, Pass pre-employment drug screen, Pass criminal background check, Maintain a working telephone number

Nice to Have

Bachelor's Degree, 2 years prior satisfactory employment, Experience in heavy volume call center, Bi-lingual

What You'll Do.

Supervise day to day security operations

Build effective relationships with clients

Build effective relationships with employees

Report operational matters

Establish schedules to minimize overtime

Maintain schedules to minimize overtime

Review schedules to minimize overtime

Perform direct recruiting

Perform sourcing activities

Assist with annual training requirements

Coordinate support services

Handle escalated security issues

Handle emergency situations

Conduct annual reviews on site staff

Conduct annual reviews on Field Supervisors

Monitor staff performance quality

Review disciplinary actions

Recommend termination

Ensure performance appraisal program

Coordinate performance tracking

Document performance tracking

Maintain personnel files integrity

Ensure personnel files integrity

Maintain workforce management systems

Ensure workforce management systems

Support HR with terminations

Coordinate exit interviews

Conduct exit interviews

Assist with unemployment claims

Assist with union grievances

Explain company personnel policies

Explain company benefits

Explain company procedures

Compile reports on personnel activities

Prepare reports on account trends

Prepare correspondence

Track company equipment

Ensure company equipment utilization

Stay current on federal guidelines

Stay current on state guidelines

Support organization’s culture

Support organization’s processes

Support organization’s practices

Support organization’s systems

Meet needs of the business

How You'll Work.

Team & Collaboration

Work with HR department; Work with Account Managers; Work with senior management

Communication Scope

Read English; Write English; Speak English; Understand English

Full Job Description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff. Responsibilities include but are not limited to: Build, improve, and maintain effective relationships with both client and employees. Report all operational matters directly to the Portfolio Manager and/or members of senior management. Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam. Responsible for the recruitment and ongoing development of the workforce. Perform direct recruiting and sourcing activities for open positions. Assist Director of Portfolio Management with annual training requirements for all staff. Build, improve and maintain effective relationships with both client and employees. Report all operational matters directly to the Director of Portfolio Management and/or members of senior management. Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operatio

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