Titan Security Group
Security
SecurityOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Security Operations Manager at Titan Security Group. Skills: Security operations, Process management, Workforce management. Supervise day to day security operations. Build effective relationships with clients”
What You'll Achieve.
Meet or exceed financial goals; Meet or exceed operational goals; Provide quality customer service
Industry & Context.
Troubleshooting; Root cause analysis
Flexible schedule, Work weekends, Work evenings
What They're Looking For.
Must Have
At least 21 years of age, Ability to acquire Wisconsin Private Security License, Pass pre-employment drug screen, Pass criminal background check, Maintain a working telephone number
Nice to Have
Bachelor's Degree, 2 years prior satisfactory employment, Experience in heavy volume call center, Bi-lingual
What You'll Do.
Supervise day to day security operations
Build effective relationships with clients
Build effective relationships with employees
Report operational matters
Establish schedules to minimize overtime
Maintain schedules to minimize overtime
Review schedules to minimize overtime
Perform direct recruiting
Perform sourcing activities
Assist with annual training requirements
Coordinate support services
Handle escalated security issues
Handle emergency situations
Conduct annual reviews on site staff
Conduct annual reviews on Field Supervisors
Monitor staff performance quality
Review disciplinary actions
Recommend termination
Ensure performance appraisal program
Coordinate performance tracking
Document performance tracking
Maintain personnel files integrity
Ensure personnel files integrity
Maintain workforce management systems
Ensure workforce management systems
Support HR with terminations
Coordinate exit interviews
Conduct exit interviews
Assist with unemployment claims
Assist with union grievances
Explain company personnel policies
Explain company benefits
Explain company procedures
Compile reports on personnel activities
Prepare reports on account trends
Prepare correspondence
Track company equipment
Ensure company equipment utilization
Stay current on federal guidelines
Stay current on state guidelines
Support organization’s culture
Support organization’s processes
Support organization’s practices
Support organization’s systems
Meet needs of the business
How You'll Work.
Team & Collaboration
Work with HR department; Work with Account Managers; Work with senior management
Communication Scope
Read English; Write English; Speak English; Understand English
Full Job Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff. Responsibilities include but are not limited to: Build, improve, and maintain effective relationships with both client and employees. Report all operational matters directly to the Portfolio Manager and/or members of senior management. Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam. Responsible for the recruitment and ongoing development of the workforce. Perform direct recruiting and sourcing activities for open positions. Assist Director of Portfolio Management with annual training requirements for all staff. Build, improve and maintain effective relationships with both client and employees. Report all operational matters directly to the Director of Portfolio Management and/or members of senior management. Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operatio
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