Titan Security Group
Security
SecurityOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Security Operations Manager at Titan Security Group. Skills: Security operations, Supervisory capacity, Customer service. Supervise day to day security operations. Build effective relationships with clients”
What You'll Achieve.
Meet or exceed financial goals; Meet or exceed operational goals; Provide quality customer service
Industry & Context.
Flexible schedule, Weekends, Evenings, Pass pre-employment drug screen, Pass criminal background check, Maintain working telephone number
What They're Looking For.
Must Have
Must be at least 21 years of age, Ability to acquire and maintain a Wisconsin Private Security License, Ability to pass pre-employment drug screen, Ability to pass criminal background check, Must maintain a working telephone number
Nice to Have
Bachelor's Degree Preferred, 2 years prior satisfactory employment as a security officer, 2 years prior satisfactory employment in a customer service position, Experience in a heavy volume call center preferred, Bi-lingual considered a plus, Scheduling software a plus
What You'll Do.
Supervise day to day security operations
Build effective relationships with clients
Build effective relationships with employees
Improve effective relationships with clients
Improve effective relationships with employees
Maintain effective relationships with clients
Maintain effective relationships with employees
Report operational matters
Perform recruiting activities
Perform sourcing activities
Assist with annual training requirements
Coordinate support services
Handle escalated security issues
Handle emergency situations
Conduct annual reviews
Monitor staff performance quality
Review disciplinary actions
Recommend termination
Ensure performance appraisal program
Document performance tracking
Maintain personnel files
Ensure personnel file integrity
Support HR department
Review involuntary terminations
Coordinate exit interviews
Conduct exit interviews
Assist with unemployment claims
Assist with union grievances
Explain company personnel policies
Explain company benefits
Explain company procedures
Track company equipment
Ensure equipment utilization
Stay current on federal guidelines
Stay current on state guidelines
Support organization's culture
Support organization's processes
Support organization's practices
Support organization's systems
Meet needs of the business
How You'll Work.
Team & Collaboration
Work with HR department; Work with Account Managers
Communication Scope
Read English; Write English; Speak English; Understand English
Full Job Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay/ Sheboygan area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff. Responsibilities include but are not limited to: Build, improve, and maintain effective relationships with both client and employees. Report all operational matters directly to the Portfolio Manager and/or members of senior management. Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam. Responsible for the recruitment and ongoing development of the workforce. Perform direct recruiting and sourcing activities for open positions. Assist Director of Portfolio Management with annual training requirements for all staff. Build, improve and maintain effective relationships with both client and employees. Report all operational matters directly to the Director of Portfolio Management and/or members of senior management. Coordinate necessary support services to effectively manage client sites to meet or exceed financial a
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