Wynn Resorts

hospitality

SecurityOfficer

$0–0k Everett, Massachusetts, United States FULL TIME
The Brief

“Security Officer at Wynn Resorts. Execute security duties on assigned shift. Protect life and property of guests, team members, and facility”

What You'll Achieve.

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied; Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and records and reports; Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department; Delivers and maintains a Forbes standard level of property-wide service and satisfaction; Minimizes opportunities for loss or damage

Industry & Context.

hospitality
Problems you'll solve

Identifies potential safety hazards and report same to the appropriate individual, for proper resolution; Anticipating potential problems, reacting to disturbances and prohibited conduct; Coordinate solutions to informs outside agencies

Eligibility Requirements

Must maintain confidentiality of guest information and pertinent hotel and gaming data, Work may be performed in and or around electrically or mechanically energized equipment, May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building, Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE)

What They're Looking For.

Must Have

21 years of age or above, Required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission, High school or equivalent degree required, Ability to read, analyze, and interpret documents, Ability to respond to common inquiries from other employees or guests, Fluency in English required, Ability to understand detailed instructions and correspondence, Ability to effectively present information in one-on-one and group situations, Ability to compute basic mathematical calculations, Ability to decipher various reports and maintain reports upon request, Regularly required to talk and hear, Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls, Occasionally required to reach with hands and arms, Occasionally required to sit, climb or balance, Occasionally required to stoop, stretch, bend, kneel, crouch, or crawl, Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, Moderate physical ability such as lift or maneuver at least fifty (50) pounds, Varied instances of standing/walking, Must be able to interact with internal and external guests in a professional manner, Must be able to work varying-schedules to reflect the business needs of the property, May be expected to work outside and may be subject to all weather conditions, May be subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration, Work may be performed in and or around electrically or mechanically energized equipment, May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building, Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE)

Nice to Have

Bachelor’s Degree in a related field or equivalent experience preferred, Previous Guest Relations Experience preferred, Military, Security, Law Enforcement or customer service is preferred, Second language a plus

What You'll Do.

Execute security duties on assigned shift

Protect life and property of guests

Maintain safety and compliance of guests and team members

Uphold resort policy and procedure

Ensure excellent guest and team member experience

Implement and apply Encore Boston Harbor core values

Contribute to departmental performance and accuracy

Enforce internal policies

federal and state laws

Deliver and maintain Forbes standard level of service

Contribute to company-wide communication and best practices

Keep informed of new developments within the department

Manage multiple priorities and meet deadlines

Escort and observe guests and team members

Identify potential safety hazards and report same

Monitor and patrol assigned areas

Provide a safe environment for guests and team members

Minimize opportunities for loss or damage

Anticipate potential problems

React to disturbances and prohibited conduct

Become familiar with hazardous materials

Respond to emergency situations

Relay critical information via radio

Inform outside agencies of unusual or suspicious situations

Maintain working knowledge of facilities

Advise guests and team members of special events

Ensure safe transportation

Assist in opening and closing gaming tables

Interact with guests and team members positively

Maintain a series of keys

Access locked areas as necessary

Request and evaluate all identification

Ensure compliance with gaming regulations

Maintain confidentiality of guest information

Maintain confidentiality of hotel and gaming data

Work with safety as a priority

Follow department and company safety standards

Maintain relevant knowledge of industry

Perform any other job-related duties as assigned

How You'll Work.

Team & Collaboration

Contributes to company-wide communication and best practices; Interacts with guests and team members in a positive, professional manner; Advise guests and fellow team members of same, whenever possible

Communication Scope

Ability to respond to common inquiries from other employees or guests; Ability to effectively present information in one-on-one and group situations; Relays critical information via radio; Contributes to company-wide communication and best practices

Process & Methodology

Manages multiple priorities simultaneously and meets deadlines

Free ATS check

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