Wynn Resorts
hospitality
SecurityOfficer
“Security Officer at Wynn Resorts. Skills: Security, Guest Relations, Compliance. Execute security duties on assigned shift. Protect life and property of guests, team members”
What You'll Achieve.
Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied; Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and records and reports; Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department; Delivers and maintains a Forbes standard level of property-wide service and satisfaction; Minimizes opportunities for loss or damage
Industry & Context.
Anticipating potential problems; Reacting to disturbances and prohibited conduct; Identifying potential safety hazards
Must be able to interact with internal and external guests in a professional manner, Must be able to work varying-schedules to reflect the business needs of the property, May be expected to work outside and may be subject to all weather conditions, Subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration, Work may be performed in and or around electrically or mechanically energized equipment, May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building, Must take proper precautions and procedures including the use of appropriate Personal Protection Equipment (PPE), Physical ability to stand, walk, sit, use hands, reach, climb, balance, stoop, stretch, bend, kneel, crouch, crawl, Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, Moderate physical ability such as lift or maneuver at least fifty (50) pounds, Varied instances of standing/walking
What They're Looking For.
Must Have
21 years of age or above, Required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission, High school or equivalent degree required, Ability to compute basic mathematical calculations, Ability to decipher various reports and maintain reports upon request, Ability to read, analyze, and interpret documents, Ability to respond to common inquiries from other employees or guests, Fluency in English required, Ability to understand detailed instructions and correspondence, Ability to effectively present information in one-on-one and group situations, Ability to lift or maneuver at least fifty (50) pounds, Ability to work varying-schedules to reflect the business needs of the property
Nice to Have
Bachelor’s Degree in a related field or equivalent experience preferred, Previous Guest Relations Experience preferred, Military, Security, Law Enforcement or customer service is preferred, Second language a plus
What You'll Do.
Execute security duties on assigned shift
Protect life and property of guests
Maintain safety and compliance of guests and team members
Uphold resort policy and procedure
Ensure excellent guest and team member experience
Implement and apply Encore Boston Harbor core values
Contribute to departmental performance
Verify enforcement of internal policies
Deliver and maintain Forbes standard service
Contribute to company-wide communication
Keep informed of new developments within department
Manage multiple priorities and meet deadlines
Escort and observe guests and team members
Identify potential safety hazards
Monitor and patrol assigned areas
Minimize opportunities for loss or damage
Anticipate potential problems
React to disturbances and prohibited conduct
Become familiar with hazardous materials
Respond to emergency situations
Relay critical information via radio
Coordinate solutions to inform outside agencies
Maintain working knowledge of facilities
Advise guests and team members of special events
Ensure safe transportation
Assist in opening and closing gaming tables
Interact with guests and team members positively
Maintain series of keys
Access locked areas as necessary
Request and evaluate identification
Ensure compliance with gaming regulations
Maintain confidentiality of guest information
Work with safety as a priority
Follow department and company safety standards
Maintain relevant knowledge of industry
Perform other job-related duties as assigned
How You'll Work.
Team & Collaboration
Contributes to company-wide communication and best practices; Interacts with guests and team members in a positive, professional manner; Advise guests and fellow team members of same, whenever possible
Communication Scope
Ability to respond to common inquiries from other employees or guests; Ability to effectively present information in one-on-one and group situations
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