Crypto.com
Tech / AI / Software
SecurityITSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Security IT Support Engineer at Crypto.com. Skills: IT support, security, vulnerability management, access management, AI security. IT support. Resolve issues”
Industry & Context.
rapid cognition
What They're Looking For.
Must Have
3+ years in an IT support or IT operations role, Solid experience with identity and access management, Solid experience with MDM, Solid experience with endpoint security tools, Some exposure to patch management, Understand the concept of patch management and willing to grow into the broader scope, Come across vulnerability scanning before, Basic idea of what vulnerability scan results mean, Understand what AI tools are doing when people use them at work, Can think about the security angle of AI tools, Skilled at translating complex technical concepts into clear, accessible language for non-technical stakeholders, Highly self-directed professional who anticipates needs and ensures project momentum without requiring external follow-up
Nice to Have
IT or security certifications (CISSP, CompTIA Security+, AWS, Microsoft Certified, etc.), Experience with physical office IT setup — networking gear, workstations, cabling, Basic scripting ability (Python, Bash, PowerShell) to automate the repetitive stuff, Exposure to LLM security concepts — prompt injection, data leakage, agentic risks — even from your own reading or research, Worked in a fast-paced or high-security environment before
What You'll Do.
Own the full lifecycle of our devices — laptops
and VDI environments up to date
Track what needs patching
Vulnerability management
Run regular vulnerability scans across our environment
Understand what the results mean
drive remediation to closure
Manage user accounts and access rights
Enforce least privilege
Make provisioning and deprovisioning slick and secure
Help implement and monitor our security controls — endpoint protection
Keep an eye on what's happening
Keep the inventory accurate
Onboarding & offboarding
Set people up properly when they join
make sure access is cleanly revoked when they leave
AI enablement & security
Work with teams to help them adopt AI tools safely
Spot risks like prompt injection
or insecure integrations
Help us keep track of what AI tools are in use
make sure we have the right guardrails in place
How You'll Work.
Team & Collaboration
Work with teams to help them adopt AI tools safely; Engage stakeholders to achieve our ultimate goal
Communication Scope
translating complex technical concepts into clear, accessible language for non-technical stakeholders
Process & Methodology
ensures project momentum without requiring external follow-up
Full Job Description
## Description At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base. We're looking for someone who knows IT support inside out and takes security seriously. You'll keep the environment running day to day — endpoints, access, patching, support — while also owning vulnerability management across our devices, servers, and virtual desktops. AI is part of how we work now. That means you'll also help us make sure the AI tools our teams are adopting are being used safely. You don't need to be a researcher. You just need to understand the risks and be willing to engage with them. ## Responsibilities IT support: Be the first line of support for the organisation. Resolve issues, hit SLAs, and keep things moving. Endpoint management: Own the full lifecycle of our devices — laptops, desktops, mobiles, and virtual deskto
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