Sierra
Technology
SecurityGRCManager:CustomerTrustEnablement
Neural analysis suggests this role is
optimal for Manager candidates.
“Security GRC Manager: Customer Trust Enablement at Sierra. Skills: Customer Trust, Security GRC, Automation. Own Customer Trust roadmap. Evolve roadmap priorities”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
10+ years experience, Customer Trust Enablement experience
What You'll Do.
Own Customer Trust roadmap
Evolve roadmap priorities
Drive automation platform strategy
Evaluate AI questionnaire platforms
Implement AI questionnaire platforms
Scale AI questionnaire platforms
Build customer intelligence loops
Translate regulatory drivers
Translate recurring concerns
Define escalation frameworks
Report on deal impact
Establish team operating rhythms
Create GTM enablement programs
Drive self-service adoption
Develop trust artifacts
Create security landing pages
Create industry-specific FAQs
Create data-flow overviews
Create architecture overviews
Create sales enablement materials
Lead questionnaire responses
Lead RFP security sections
Serve as security point of contact
Lead customer security meetings
Support security contract reviews
Escalate contract reviews
Identify broken processes
Identify manual processes
Design scalable solutions
Implement right tools
Apply automation and AI
Absorb customer diligence volume
Turn manual review into minutes
Build security knowledge base
Build questionnaire-automation workflows
Curate Sierra's Trust Center
Enable customer self-service
How You'll Work.
Team & Collaboration
Sales; GTM; Agent Development; Security; Legal; Product; Engineering
Communication Scope
Customer meetings; Customer audits
Process & Methodology
Roadmap ownership
Full Job Description
ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. We're looking for a seasoned Customer Trust Enablement professional to join the Security Foundations and GRC team. This is a role for someone with 10+ years experience and has done this work at depth before: you'll turn Sierra's underlying security and compliance posture into assets that accelerate revenue, run the trust-building relationships with our customers' security teams, and stand up the automation that lets us scale enterprise growth without scaling headcount one questionnaire at a time. A defining part of this role is winning the trust of our most regulated customers: banks, financial institutions, healthcare providers, insurers, and others operating under frameworks like HIPAA, HITRUST, GLBA, and state insurance and privacy regimes. As Sierra expands globally, that scope is increasingly internat
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