Sierra

Technology

SecurityGRCManager:CustomerTrustEnablement

$175–245k ~AI est. San Francisco, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Security GRC Manager: Customer Trust Enablement at Sierra. Skills: Customer Trust, Security GRC, Automation. Own Customer Trust roadmap. Evolve roadmap priorities”

Industry & Context.

Technology
Problems you'll solve

Root cause analysis

What They're Looking For.

Must Have

10+ years experience, Customer Trust Enablement experience

What You'll Do.

Own Customer Trust roadmap

Evolve roadmap priorities

Drive automation platform strategy

Evaluate AI questionnaire platforms

Implement AI questionnaire platforms

Scale AI questionnaire platforms

Build customer intelligence loops

Translate regulatory drivers

Translate recurring concerns

Define escalation frameworks

Report on deal impact

Establish team operating rhythms

Create GTM enablement programs

Drive self-service adoption

Develop trust artifacts

Create security landing pages

Create industry-specific FAQs

Create data-flow overviews

Create architecture overviews

Create sales enablement materials

Lead questionnaire responses

Lead RFP security sections

Serve as security point of contact

Lead customer security meetings

Support security contract reviews

Escalate contract reviews

Identify broken processes

Identify manual processes

Design scalable solutions

Implement right tools

Apply automation and AI

Absorb customer diligence volume

Turn manual review into minutes

Build security knowledge base

Build questionnaire-automation workflows

Curate Sierra's Trust Center

Enable customer self-service

How You'll Work.

Team & Collaboration

Sales; GTM; Agent Development; Security; Legal; Product; Engineering

Communication Scope

Customer meetings; Customer audits

Process & Methodology

Roadmap ownership

Full Job Description

ABOUT US - At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. - We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. - Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.  We're looking for a seasoned Customer Trust Enablement professional to join the Security Foundations and GRC team. This is a role for someone with 10+ years experience and has done this work at depth before: you'll turn Sierra's underlying security and compliance posture into assets that accelerate revenue, run the trust-building relationships with our customers' security teams, and stand up the automation that lets us scale enterprise growth without scaling headcount one questionnaire at a time. A defining part of this role is winning the trust of our most regulated customers: banks, financial institutions, healthcare providers, insurers, and others operating under frameworks like HIPAA, HITRUST, GLBA, and state insurance and privacy regimes. As Sierra expands globally, that scope is increasingly internat

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