Titan Security Group
SecurityFieldOperationsManager-2ndShift-Chicago,IL
Neural analysis suggests this role is
optimal for Manager candidates.
“Security Field Operations Manager - 2nd Shift - Chicago, IL at Titan Security Group. Skills: Operations management, Quality assurance, Team supervision. Train team members in customer service. Complete quality assurance and compliance procedures and documentation”
Industry & Context.
Availability for 2nd shift, Hold over if needed, Work flexible schedule, Work weekends, Lifting 75+ lbs, Completing foot patrols, Walking up and down stairs, Working in inclement weather, Pass pre-employment drug screening, Pass criminal background checks
What They're Looking For.
Must Have
At least 21 years of age, High School diploma or GED, 2 years of experience as Security Lead/Supervisor or related customer service, Acquire and maintain Illinois PERC, FOID, Driver's license, Pass pre-employment drug screening and criminal background checks, Read, write, speak, and understand English, Meet physical essential functions of the job, Lifting 75+ lbs, Completing foot patrols, Walking up and down stairs, Working in inclement weather
Nice to Have
Bi-lingual
What You'll Do.
Train team members in customer service, Complete quality assurance and compliance procedures and documentation, Monitor and coach staff, Address attendance issues, Handle disciplinary actions, Conduct performance appraisals and documentation, Support HR and Sr.
Operations Manager in hiring, Support HR and Sr.
Operations Manager in training, Support HR and Sr.
Operations Manager in onboarding, Support HR and Sr.
Operations Manager in terminations, Respond to escalated security issues, Respond to emergency situations appropriately, Compile and prepare incident reports, Compile and prepare personnel activity reports, Compile and prepare account trend reports, Work a flexible schedule, Meet business needs, Work weekends, Perform other duties as assigned.
How You'll Work.
Team & Collaboration
Support HR department; Support Sr. Operations Manager
Full Job Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts. Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd shift and hold over if needed. Responsibilities for Field Operations Managers include but are not limited to: • Train team members in customer service, and complete quality assurance and compliance procedures and documentation. • Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation. • Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations. • Respond to any escalated security issues or emergency situations appropriately. • Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends. • Work a flexible schedule to meet the needs of the business, which includes weekends. • Other duties as assi
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