Amazon Web Services, Inc.
Technology
SecurityDeliveryPracticeManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Security Delivery Practice Manager at Amazon Web Services, Inc.. Skills: Delivery Management, Customer Engagement, Team Leadership, IT Strategy. Manage a team of ProServe Delivery Consultants. Support AWS enterprise customers”
What You'll Achieve.
Exceed customer satisfaction targets; Deliver engagements on time; Deliver engagements within budget; Exceed customer expectations; Optimize team performance; Achieve desired business outcomes
Industry & Context.
Root cause analysis
US Citizen, Active Top Secret clearance, Obtain TS/SCI clearance, Polygraph requirement
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Experience in IT consulting/management, Experience in program or engagement management, Experience in enterprise architecture, Current, active US Government Security Clearance of TS/SCI or above
Nice to Have
Experience building strategic relationships, Experience working with and presenting to C-level executives, Advanced technology degree, AWS Professional level certifications, Project management capabilities, Resource management capabilities, Sales skills, Negotiation skills
What You'll Do.
Manage a team of ProServe Delivery Consultants
Support AWS enterprise customers
Serve as a strategic advisor
Build and manage a team
Architect innovative solutions
Implement innovative solutions
Engage with governing boards
Drive engagement delivery
Drive business development initiatives
Provide portfolio guidance
Meet customer satisfaction targets
Define business outcomes for customers
Build trust with customers
Identify applicable AWS Professional Services offerings
Optimize team performance
Implement people development plans
Align teams to customer needs
Translate technical concepts into business value
Talk in technical depth with teams
Cultivate customer relationships
Cultivate Amazon Global Sales relationships
Cultivate ProServe team relationships
Deliver customer engagements
Support sales through scoping technical requirements
Deliver engagements on time
Deliver engagements within budget
Exceed customer expectations
Hold the Practice total utilization goal
Build a high-performing team
Collaborate with Delivery Consultants
Collaborate with Engagement Managers
Collaborate with Account Executives
Collaborate with Cloud Architects
Provide input on new features
Develop IT strategies for customers
Oversee IT strategy implementation
Exceed customer satisfaction targets
How You'll Work.
Team & Collaboration
Customer teams; AWS Partner Network; Global specialty practices; Delivery Consultants; Engagement Managers; Account Executives; Cloud Architects; Amazon Global Sales; ProServe team
Communication Scope
Present to executives; Communicate across teams
Process & Methodology
Program management, Engagement management, Project management
Full Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance throuegh implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical re
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