Wrike

SecurityCustomerSuccessEngineer(SCSE)

$28000–42000k ~AI est. Costa Rica Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Security Customer Success Engineer (SCSE) at Wrike. Skills: Technical security advisor, Customer success, Security capabilities. Lead technical security conversations. Address customer concerns”

What They're Looking For.

Must Have

3+ years customer-facing technical role, 3+ years SaaS experience, English spoken and written skills - advanced level

Nice to Have

Experience with RFP automation platforms, Familiarity with CWM space, Deeper experience in customer-facing security roles, Consultative approach

What You'll Do.

Lead technical security conversations

Address customer concerns

Validate Wrike security capabilities

Identify security objections

Resolve security objections

Promote Wrike security features

Demonstrate feature alignment

Complete security questionnaires

Complete customer security portal assessments

Learn security workflows

Follow security processes

Ensure smooth experience

Partner with Security team

Stay aligned on updates

Stay aligned on vulnerabilities

Stay aligned on roadmap

Collaborate with Sales teams

Collaborate with Customer Success teams

Provide ongoing support

Share customer feedback

Shape security improvements

Contribute to process improvements

Enhance security inquiry management

How You'll Work.

Team & Collaboration

Cross-functional partner; Security team; Sales teams; Customer Success teams; Product teams; Go-to-market teams

Communication Scope

Explain complex concepts; Business value communication

Full Job Description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey. You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value. Your Impact: Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries Quickly lear

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