Wrike
SecurityCustomerSuccessEngineer(SCSE)
“Security Customer Success Engineer (SCSE) at Wrike. Skills: Security, Customer Success, Technical Advisor. Lead technical security conversations. Support Sales teams”
What You'll Achieve.
Remove security-related blockers during pre-sales and post-sales engagements; Position security as a competitive advantage; Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision; Deliver high-quality, consistent responses to technical security inquiries; Ensure a smooth experience for internal stakeholders and customers; Help shape future security improvements
What They're Looking For.
Must Have
3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment, communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences, Experience handling customer objections and guiding security-related discussions in a business-focused way, Solid understanding of cloud security principles, Knowledge of data privacy regulations such as GDPR and CCPA, Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA, Ability to manage multiple priorities effectively in a fast-paced environment, Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses, English spoken and written skills - advanced level
Nice to Have
Experience with RFP automation platforms such as Loopio or Responsive, Familiarity with the Collaborative Work Management (CWM) space, Deeper experience in customer-facing security roles within SaaS organizations, consultative approach with the ability to position security as a business enabler, Proactive mindset with a focus on continuous improvement and cross-functional collaboration
What You'll Do.
Lead technical security conversations
Help drive business growth
Complete security questionnaires
Use internal AI tools
Learn and follow internal security workflows
Partner closely with the core Security team
Share customer feedback
Contribute to process improvements
How You'll Work.
Team & Collaboration
Act as the primary technical security advisor for the Sales and Customer Success teams; Collaborate with Sales and Customer Success teams through regular follow-ups and ongoing support; Share customer feedback and recurring security needs with Product and Security teams; Act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams; Focus on collaboration, continuous feedback, and process improvement
Communication Scope
ability to explain complex security and compliance concepts to both technical and non-technical audiences; guiding security-related discussions in a business-focused way
Applying for this Security Customer Success Engineer (SCSE) role?
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