Wrike
Technology
SecurityCustomerSuccessEngineer(SCSE)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Security Customer Success Engineer (SCSE) at Wrike. Skills: Technical security, Customer success, Sales engineering. Lead technical security conversations. Address concerns”
Industry & Context.
What They're Looking For.
Must Have
3+ years customer-facing technical role, 3+ years SaaS experience, English spoken and written skills - advanced level
Nice to Have
Experience with RFP automation platforms, Familiarity with CWM space, Deeper experience in customer-facing security roles, Consultative approach
What You'll Do.
Lead technical security conversations
Validate Wrike’s security capabilities
Identify security-related objections
Resolve security-related objections
Promote Wrike’s premium security features
Demonstrate security features align with customer needs
Position security as strategic part of buying decision
Complete security questionnaires
Complete customer security portal assessments
Use internal AI tools
Deliver high-quality responses
Deliver consistent responses
Learn internal security workflows
Follow internal security processes
Ensure smooth experience for internal stakeholders
Ensure smooth experience for customers
Partner closely with core Security team
Stay aligned on product updates
Stay aligned on vulnerabilities
Stay aligned on roadmap developments
Collaborate with Sales teams
Collaborate with Customer Success teams
Provide regular follow-ups
Provide ongoing support
Share customer feedback
Share recurring security needs
Shape future security improvements
Contribute to process improvements
Enhance Wrike security inquiry management
Enhance customer interaction management
How You'll Work.
Team & Collaboration
Sales teams; Customer Success teams; Core Security team; Product teams; Go-to-market teams
Communication Scope
Explain complex security concepts; Explain compliance concepts; Guide security discussions
Full Job Description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: Wrike is looking for a Security Customer Success Engineer (SCSE) to serve as the key link between our security organization and our global customer base. In this role, you will act as the primary technical security advisor for the Sales and Customer Success teams, helping customers understand Wrike’s security capabilities and building trust throughout the customer journey. You will play an important role in removing security-related blockers during pre-sales and post-sales engagements, clearly communicating Wrike’s security posture, and positioning security as a competitive advantage. This role is ideal for someone who is customer-facing, proactive, and able to translate technical security requirements into clear business value. Your Impact: Lead technical security conversations with customer-side security teams, including security officers, CISOs, and IT stakeholders, to address concerns and validate Wrike’s security capabilities Support Sales teams by proactively identifying and resolving security-related objections that may impact deal progression Help drive business growth by promoting Wrike’s premium security features, such as Wrike Lock and data residency offerings, and demonstrating how they align with customer needs Contribute to larger deal sizes by positioning security as a strategic part of the customer’s buying decision Complete security questionnaires, RFPs, and customer security portal assessments with speed and accuracy Use internal AI tools and knowledge bases to deliver high-quality, consistent responses to technical security inquiries Quickly lear
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