GSSTech Group
Banking
SecurityConsultant(UAENational)
“Security Consultant (UAE National) at GSSTech Group. Skills: Security consulting. Handle support requests. Perform ticket checks”
What You'll Achieve.
Customer-satisfaction; Professionalism; Accuracy; High quality work
Industry & Context.
Resident engineer at customer site, Work after office hours, Providing 24x7 Support
What They're Looking For.
Must Have
Bachelor’s degree in information security or IT-related matter or equivalent experience, Deep understanding of technical relations in a complex environment, background and experience in TCP/IP networking of large-scale organizations, Excellent communication and training skills, Outstanding customer handling, friendly and goal oriented, Ability to communicate / translate to Customer-level
Nice to Have
Experience and highest certifications of the vendors CyberArk, Cisco ESA, F5, Symantecroadcom, PaloAlto, Infoblox, Proofpoint, Fortinet and IXIA solution, Arabic language proficiency
What You'll Do.
Handle support requests
Perform ticket checks
Apply escalation matrix activities
Keep ticket-system up to date
Work after office hours
Co-ordinate RMA cases
Interact with vendor support
Track Client's Engineers activities
Interact with customers
Operate internal IT infrastructure
Support internal IT infrastructure
Conduct health checks
Develop internal IT infrastructure
Document internal IT infrastructure
Work as Resident Engineer
How You'll Work.
Communication Scope
Accent-free English; Customer-level translation
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