CDW
Technology Solutions
SecurityAnalyst-ManagedSecurityServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Security Analyst - Managed Security Services at CDW. Skills: Security monitoring, Incident response, Client support. Monitor security alerts. Analyze security incidents”
What You'll Achieve.
Upholds defined service level agreements (SLA); Customer service excellence; Build up client trust; Influence loyalty; Deliver for our customers; Achieve more; Focusing on what matters most; Delivering for our customers; Turn ideas into outcomes; Deliver the full promise of what technology can do
Industry & Context.
Apply critical thinking and problem-solving abilities; Investigate and resolve technical issues
24x7 Support, Willing to work weekends, holidays, overtime
What They're Looking For.
Must Have
Ability to analyze logs, identify security events, respond to incidents effectively, Understanding of IT infrastructure, Information Systems design, hardware, software, services used in an enterprise, Investigate and resolve technical issues using established procedures, Demonstrate verbal and written communication skills, Apply critical thinking and problem-solving abilities, Manage time effectively, maintain organizational skills, Proficiency with productivity tools, Demonstrated ability to learn and adapt to new technologies and products
Nice to Have
Beginner level certification in a Managed Security Services discipline, Call handling/ticket experience, Fostering a positive team environment, Actively engage in coaching and continuous learning
What You'll Do.
Monitor security alerts
Analyze security incidents
Respond to security threats
Escalate second-level support
Collect information for clients
Disseminate information post-incident
Identify service performance trends
Escalate SLA breaches
Update knowledge base articles
Apply Trusted Advisor techniques
Attend training sessions
Obtain industry certifications
Participate in self-paced trainings
How You'll Work.
Team & Collaboration
Work together to deliver for customers; Support coworkers; Foster a positive team environment; Assist teammates; Actively engage in coaching; Act as one; Work together to achieve more; Collaborative environment
Communication Scope
Verbal communication skills; Written communication skills
Full Job Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise. **What you will do:** 24x7 Support – 80% job weight * Monitor, analyze, and respond to security alerts, incidents, and threats using SIEM, EDR and other and security monitoring tools. Escalates second-level support to senior team members * Collects and disseminates information to clients during and post-incident * Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership * Updating the knowledge base articles * Applies Trusted Advisor techniques to build up client trust and influence loyalty * Professional Development – 20% job weight * Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager * Participate notably in assigned self-paced trainings **What we expect of you:** * Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR * 4 years of Information Technology experience, to include 1 year in supporting information technology/systems * Ability to analyze logs, identify security events, and respond to incidents effectively * Beginner level certification in a Managed Security Services discipline is a p
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