Security Analyst – Client Trust & Support
SecurityAnalyst–ClientTrust&Support
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“Security Analyst – Client Trust & Support at Security Analyst – Client Trust & Support. Skills: security, compliance, customer trust, client engagement, risk assessment. Serve as a primary support contact for enterprise customer and prospect security inquiries. Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes”
What They're Looking For.
Must Have
3+ years of experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related roles, Experience supporting customer security reviews, questionnaires, audits, or evidence requests, written and verbal communication skills, Ability to explain security and compliance concepts clearly to customers and internal stakeholders, organizational skills and ability to manage multiple customer requests at once, Experience working cross-functionally with Sales, Legal, Product, Customer Success, Infrastructure, or Security teams, Good judgment around sensitive information, customer communications, and security documentation
Nice to Have
Experience in B2B SaaS, enterprise technology, or regulated customer environments, Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar, Familiarity with identity providers, endpoint security, logging/monitoring, cloud security, and SaaS security concepts, Experience supporting enterprise customers during procurement or security review processes, Experience handling customer-facing incident communications, Background in AI, data protection, or privacy-related security discussions, Security or compliance certifications such as Security+, CISSP, CISA, CISM, GIAC, or equivalent are a plus
What You'll Do.
Serve as a primary support contact for enterprise customer and prospect security inquiries
Support customer-facing discussions related to security controls
and operational security processes
Assist with security-related onboarding activities for enterprise customers
Help customers and prospects understand how security and compliance are managed in practice
Complete and manage customer security questionnaires
vendor risk assessments
and due diligence reviews
Support customer audits and evidence requests
Translate internal security controls into clear
customer-friendly documentation
Maintain reusable security documentation
and knowledge resources
Coordinate with internal engineering
and security teams to validate responses and technical details
Help maintain scalable workflows for client security reviews
and evidence coordination
Track customer security commitments
and open questions through resolution
Identify recurring customer concerns and partner internally on documentation or process improvements
and compliance documentation initiatives where applicable
Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions
Assist with customer-facing summaries
and post-incident follow-up materials
Partner with Security and Infrastructure teams on remediation tracking and customer updates
Contribute to post-incident reviews and customer-facing reporting
Improve workflows for customer trust operations and security assurance
Standardize customer response templates
and operational procedures
Assist with maintaining compliance-related customer documentation
Track trends in customer security concerns and partner internally on remediation or roadmap improvements
How You'll Work.
Team & Collaboration
Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations; Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details; Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions; Partner with Security and Infrastructure teams on remediation tracking and customer updates; partner internally on documentation or process improvements; partner internally on remediation or roadmap improvements
Communication Scope
written and verbal communication skills; Ability to explain security and compliance concepts clearly to customers and internal stakeholders; customer communications
Process & Methodology
manage multiple customer requests at once
Full Job Description
# **About the Role** We are looking for a Security Analyst – Client Trust & Support to serve as a trusted security and compliance partner for customers, prospects, and cross-functional internal teams. This is a client-facing role focused on helping customers understand, evaluate, and successfully navigate our security, privacy, and compliance environment. This role bridges Security, Operations, and Sales. The ideal candidate can communicate security concepts clearly, manage customer-facing security reviews, and help drive confidence in our platform, operations, and control environment. You will support customer security reviews, vendor risk assessments, security questionnaires, evidence coordination, incident communications, and ongoing client trust initiatives. # **Responsibilities** ## **Customer Security Engagement** * Serve as a primary support contact for enterprise customer and prospect security inquiries. * Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes. * Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations. * Assist with security-related onboarding activities for enterprise customers. * Help customers and prospects understand how security and compliance are managed in practice. ## **Security Reviews & Assessments** * Complete and manage customer security questionnaires, vendor risk assessments, and due diligence reviews. * Support customer audits and evidence requests. * Translate internal security controls into clear, customer-friendly documentation. * Maintain reusable security documentation, FAQs, and knowledge resources. * Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details. ## **Client Trust Operations** * Help maintain scalable workflows for client security reviews, trust requests, and evidence coordination. * Track customer security commit
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