Security Analyst – Client Trust & Support
SecurityAnalyst–ClientTrust&Support
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“Security Analyst – Client Trust & Support at Security Analyst – Client Trust & Support. Skills: Security Analyst, Client Trust & Support, customer security reviews, security questionnaires, compliance, communication. Serve as a primary support contact for enterprise customer and prospect security inquiries.. Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes.”
What They're Looking For.
Must Have
3+ years of experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related roles., Experience supporting customer security reviews, questionnaires, audits, or evidence requests., written and verbal communication skills., Ability to explain security and compliance concepts clearly to customers and internal stakeholders., organizational skills and ability to manage multiple customer requests at once., Experience working cross-functionally with Sales, Legal, Product, Customer Success, Infrastructure, or Security teams., Good judgment around sensitive information, customer communications, and security documentation.
Nice to Have
Experience in B2B SaaS, enterprise technology, or regulated customer environments., Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar., Familiarity with identity providers, endpoint security, logging/monitoring, cloud security, and SaaS security concepts., Experience supporting enterprise customers during procurement or security review processes., Experience handling customer-facing incident communications., Background in AI, data protection, or privacy-related security discussions., Security or compliance certifications such as Security+, CISSP, CISA, CISM, GIAC, or equivalent are a plus.
What You'll Do.
Serve as a primary support contact for enterprise customer and prospect security inquiries.
Support customer-facing discussions related to security controls
and operational security processes.
Complete and manage customer security questionnaires
vendor risk assessments
and due diligence reviews.
Support customer audits and evidence requests.
Translate internal security controls into clear
customer-friendly documentation.
Maintain reusable security documentation
and knowledge resources.
Help maintain scalable workflows for client security reviews
and evidence coordination.
Track customer security commitments
and open questions through resolution.
Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions.
Assist with customer-facing summaries
and post-incident follow-up materials.
Improve workflows for customer trust operations and security assurance.
Standardize customer response templates
and operational procedures.
Assist with maintaining compliance-related customer documentation.
Track trends in customer security concerns and partner internally on remediation or roadmap improvements.
How You'll Work.
Team & Collaboration
Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations.; Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details.; Partner with Security and Infrastructure teams on remediation tracking and customer updates.; Partner internally on documentation or process improvements.; Partner internally on remediation or roadmap improvements.
Communication Scope
written and verbal communication skills; Ability to explain security and compliance concepts clearly to customers and internal stakeholders; customer communications
Process & Methodology
manage multiple customer requests at once, Track customer security commitments, follow-ups, and open questions through resolution, Track trends in customer security concerns
Full Job Description
# **About the Role** We are looking for a Security Analyst – Client Trust & Support to serve as a trusted security and compliance partner for customers, prospects, and cross-functional internal teams. This is a client-facing role focused on helping customers understand, evaluate, and successfully navigate our security, privacy, and compliance environment. This role bridges Security, Operations, and Sales. The ideal candidate can communicate security concepts clearly, manage customer-facing security reviews, and help drive confidence in our platform, operations, and control environment. You will support customer security reviews, vendor risk assessments, security questionnaires, evidence coordination, incident communications, and ongoing client trust initiatives. # **Responsibilities** ## **Customer Security Engagement** * Serve as a primary support contact for enterprise customer and prospect security inquiries. * Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes. * Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations. * Assist with security-related onboarding activities for enterprise customers. * Help customers and prospects understand how security and compliance are managed in practice. ## **Security Reviews & Assessments** * Complete and manage customer security questionnaires, vendor risk assessments, and due diligence reviews. * Support customer audits and evidence requests. * Translate internal security controls into clear, customer-friendly documentation. * Maintain reusable security documentation, FAQs, and knowledge resources. * Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details. ## **Client Trust Operations** * Help maintain scalable workflows for client security reviews, trust requests, and evidence coordination. * Track customer security commit
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