Hy-Vee
SecondServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Second Service Manager at Hy-Vee. Skills: Customer service, Sales floor operations, Employee relations, Merchandising, Recruiting, Supervision. Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so”
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions
Must be 18+, Employment is contingent upon the successful completion of a pre employment drug screen, This position is exposed to dust, noise, and temperature extremes, There are possible equipment movement electrical shock, and exposure to chemicals and solvents, This is a fast paced work environment, Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
What They're Looking For.
Must Have
Must be 18+, Ability to solve practical variety of variables with limited interpret instructions, Ability to do arithmetic calculations involving fractions, decimals, and percentages, Possess the ability to interview to obtain basic guide people to provide basic follow technical manuals and have increased contact with people, High school or 1 year of similar or related work experience, Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
What You'll Do.
efficient and friendly customer service
Monitors and maintains the sales floor operations and the technology necessary to do so
Successfully handles customer employee relations
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork
Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt
and efficient service to customers and sets a good example
Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers
efficient and friendly customer service by exhibiting caring
concern and patience in all customer interactions and treating customers as the most important people in the store
Answers the telephone promptly and provides friendly
helpful service to customers who call
Trains employees in store policies
department procedures
Ensures proper customer service throughout the store and addresses specific customer issues
Exercises and ensures cleanliness
maintenance of equipment
and appearance of the entire store and property
Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager
Orders merchandise (new product
or to replenish merchandise on hand)
verifies delivery of merchandise
compares record with merchandise ordered
and reports discrepancies
Recruits and interviews job applicants to recommend or determine employment
Ensures compliance of employees with established policy/law
and record keeping procedures and practices
Approves checks written for cash or payment of merchandise purchased
Coordinates backroom facilities and recommends changes in allocation of space
Distributes money to cash registers as responsible for cash accountability of cash registers and safe
Inspects merchandise to ensure it is correctly priced and corrects mispriced items in the computer
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Determines the motivational needs of employees and provides the appropriate environment
Suggests improvements in work methods and procedures by observing and listening to employees/customers
Prepares sketches or floor plans of proposed displays
and requisitions materials
Oversees and participates in construction of displays
Participates in continuing education through reviewing articles in trade publications
Recommends cost reduction programs
additions or deletions to employee’s schedules
Sells merchandise to company employees
customers or issues merchandise upon requisition by authorized personnel (inter-store transfers)
Handles cash registers
Resets new and current items in aisles
Performs other job related duties and special projects as required
How You'll Work.
Team & Collaboration
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example; Has daily contact with customers, fellow employees, suppliers/vendors, and the general public; Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others; Selects new employees and acts on employee problems; Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call; Has daily contact with customers, fellow employees, suppliers/vendors, and the general public
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Second Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations _._ **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: All positions except those listed above and department heads. **_Primary Duties and Responsibilities_** * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * Escorting them to the products they are looking for. * Securing products that a
Applying for this Second Service Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Hy-Vee?
Real rants from real employees. Read before you apply.