Hy-Vee
SecondAsst.ServiceManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Second Asst. Service Manager at Hy-Vee. Skills: Customer service, Sales management, Employee training. Provide prompt, efficient, friendly customer service. Monitor sales floor operations”
Industry & Context.
Solve practical problems; Interpret instructions
Medium work physical demands, Visual requirements, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Dust exposure, Noise exposure, Temperature extremes, Equipment movement, Electrical shock, Chemical exposure, Solvent exposure, Fast paced environment, Pre employment drug screen
What They're Looking For.
Must Have
Must be 18+, High school or 1 year of similar or related work experience
What You'll Do.
friendly customer service
Monitor sales floor operations
Maintain technology for customer handling
Greet customers in a friendly manner
Assist customers with product location
Secure products out of reach
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer telephone promptly
Train employees in store policies
Train employees in department procedures
Train employees in job duties
Ensure proper customer service
Address specific customer issues
Ensure cleanliness of store
Ensure sanitation of store
Ensure maintenance of equipment
Ensure appearance of store
Formulate pricing philosophies
Verify merchandise delivery
Ensure merchandise quality
Compare record with merchandise ordered
Recruit job applicants
Interview job applicants
Determine employment recommendations
Ensure employee compliance with policy
Ensure employee compliance with law
Ensure employee compliance with security
Ensure employee compliance with sales procedures
Ensure employee compliance with record keeping
Approve checks written for cash
Approve checks for merchandise payment
Coordinate backroom facilities
Recommend changes in space allocation
Distribute money to cash registers
Manage cash accountability of registers
Manage cash accountability of safe
Inspect merchandise for correct pricing
Correct mispriced items in computer
Adhere to department guidelines
Adhere to company guidelines
Adhere to personal hygiene guidelines
Adhere to dress guidelines
Report to work on time
Determine motivational needs of employees
Provide appropriate employee environment
Suggest improvements in work methods
Suggest improvements in work procedures
Observe employees and customers
Listen to employees and customers
Prepare sketches of proposed displays
Prepare floor plans of proposed displays
Develop display layout
Select display colors
Requisition materials for displays
Oversee construction of displays
Participate in construction of displays
Review articles in trade publications
Recommend cost reduction programs
Make corrections to employee schedules
Make additions to employee schedules
Make deletions to employee schedules
Sell merchandise to employees
Sell merchandise to customers
Issue merchandise upon requisition
Handle cash registers
Reset new items in aisles
Reset current items in aisles
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork; Employee relations; Supervise employees; Assign work to employees; Review employee work; Plan work of others; Maintain employee standards; Allocate personnel; Coordinate employee activities; Select new employees; Act on employee problems; Recommend employee transfers; Approve employee transfers; Recommend employee promotions; Approve employee promotions; Recommend employee discipline; Approve employee discipline; Recommend employee discharge; Approve employee discharge; Recommend salary adjustments; Approve salary adjustments
Communication Scope
Telephone service; Customer suggestions; Employee training; Customer issues; Interview applicants
Full Job Description
Additional Considerations (if any): Must be 18+ **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Second Service Manager **Department:** Grocery **FLSA** : Non-Exempt ** _General Function_** Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations _._ **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations_** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: All positions except those listed above and department heads. **_Primary Duties and Responsibilities_** * Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. * Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. * Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers. * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * Escorting them to the products they are looking for. * Securing products that a
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