Cinépolis USA
SeasonalServer
“Seasonal Server at Cinépolis USA. Skills: guest service, order taking, food and beverage delivery, payment processing, customer complaint resolution. provide stellar service for guests. accurately take food and beverage orders”
What You'll Achieve.
ensuring an indulging experience that keeps them eager to return
Industry & Context.
analytical and problem-solving skills
Must be 18 years or older, walk, bend, and stand for periods of time, frequently is required to use hands to finger, handle, or and reach with hands and arms, occasionally lift and/or move up to 10 pounds, may be asked to light lift 25lbs to 50lbs occasionally with assistance, works in a theater environment where typical levels of noise, dust and activity can be expected, The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise
What They're Looking For.
Must Have
Must be 18 years or older, 1+ years of full service serving experience, ServSafe, Food Handler’s and Alcohol certifications required, Ability to work with Vista Point of Sale System, perform basic math, interpersonal skills for interacting with employees, guests, and management, analytical and problem-solving skills, Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude, Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner, Have integrity and can be counted on to the right thing, Flexible working hours including holidays and weekends
What You'll Do.
provide stellar service for guests
accurately take food and beverage orders
relay orders to kitchen for preparation
deliver prepared food to guests
Be proactive with greeting all guests
Answer Plex Call System in a timely manner
Embody Nice and Amazing Service by following all In Seat Dining procedures
Guide guests through the menu and suggest promotions
Greet guests and say goodbye to guests whenever possible
running food and beverages
bussing trays and cleaning seats
helping other team members whenever possible
Ensure all food orders are inputted rapidly and accurately in point of sale system
check back with guests to ensure they have received their orders and everything they need to enjoy their meal
Obtain a credit card when order is placed
Process all payments correctly and responsibility
Implement alcohol service and safety training
Process daily server paperwork accurately and timely
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
Assist with crowd control and seating of guests as needed
Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise
Inform management of guest complaints and or maintenance requests
mid and closing procedures- including but not limited to side work
Attend and participate in trainings and meetings
Support daily operations by cleaning theaters in between movie sessions and at the end of the night
Responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
How You'll Work.
Team & Collaboration
helping other team members whenever possible; communicating with management or the projectionist when issues arise; Inform management of guest complaints and or maintenance requests
Communication Scope
Great communication skills
Applying for this Seasonal Server role?
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