Rentokil Terminix
pest control
SeasonalScheduler
“Seasonal Scheduler at Rentokil Terminix. Schedule service calls. Route service technicians”
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
1+ years customer service, Able to manage multiple tasks, Intermediate MS Office proficiency, Knowledge of Google Suite, Able to learn computer systems, Analytical skills, Attention to detail, Able to multitask under pressure, Prioritize work with supervision, Communication (verbal and written), Able to exercise tact and diplomacy, Work ethic, Punctual, Maintain professional demeanor
Nice to Have
Dispatch or scheduling experience
What You'll Do.
Schedule service calls
Route service technicians
Maintain work schedules for technicians
Assure customer commitments are met
Complete tasks effectively and timely
Provide World Class customer service
Respond to customer inquiries
Respond to technician inquiries
Communicate with technicians
Adjust technician assignments
Add or remove technician locations
Reassign technician routes
Offer logistical support to technicians
Maintain communication with colleagues
Maintain communication with customers
Confirm customer services
Schedule customer services
Reschedule customer services
Handle difficult customer issues
Resolve customer issues
Communicate customer issue resolutions
Communicate with Operations Managers
Communicate with Branch Managers
Communicate with Regional Manager
Share information with management
Address technician concerns
Aid in informed decision-making
Escalate business issues to management
Escalate technical issues to management
Assist with communication across departments
Maintain positive attitude with service team
Promote positive interactions between teams
How You'll Work.
Team & Collaboration
Colleagues; Customers; Operations Managers; Branch Managers; Regional Manager; Service team; Technician teams; Office teams
Communication Scope
Verbal; Written
Applying for this Seasonal Scheduler role?
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