Nk'Mip Cellars
Food & Beverage
SeasonalGuestExperienceSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Seasonal Guest Experience Supervisor at Nk'Mip Cellars. Skills: Guest experience, Team leadership, Restaurant operations, Wine retail. Lead restaurant services. Assist with tastings”
What You'll Achieve.
Ensure consistent guest experiences; Ensure exceptional guest experiences; Focus on guest satisfaction; Focus on financial performance
Industry & Context.
What They're Looking For.
Must Have
1–3 years restaurant experience, 1–3 years tasting room experience, 1–3 years guest service experience, Proficiency in Microsoft Word, Proficiency in Microsoft Excel, Proficiency in Microsoft Outlook, Ability to learn POS systems, Ability to train staff on POS systems
Nice to Have
Winery experience preferred, Fine dining experience preferred, Post-secondary education hospitality, Post-secondary education business, WSET Certification asset
What You'll Do.
Lead restaurant services
Assist with food & wine experiences
Identify sales opportunities
Recommend margin-enhancing opportunities
Act as contact for local partnerships
Co-ordinate restaurant teams
Co-ordinate tasting room teams
Execute on-site events
Develop positive workplace culture
Maintain wine culture
Assist onboarding staff
Assist training staff
Execute training programs
Support staff development
Oversee reservation procedures
Respond to guest inquiries
Support expense management
Support budget adherence
Assist inventory management
Note products to re-order
Train staff on POS systems
Support calendar management
How You'll Work.
Team & Collaboration
Winery leadership team; Restaurant teams; Tasting room teams; Local partnerships; Accommodators; Tour operators; Local businesses
Communication Scope
Interpersonal skills
Full Job Description
## Job Description: **NK’MIP CELLARS - Seasonal Guest Services Supervisor** **LOCATION:** Osoyoos, BC **STATUS:** Seasonal Hourly Contract (Mar – Dec) **COMPENSATION:** $23-$25/hour plus % of team gratuity program **ABOUT US:** Nk’Mip Cellars, North America’s premier Indigenous-owned winery, proudly showcases award-winning BC VQA wines in the stunning South Okanagan. Join our team and contribute to the unique story of this legendary winery through exceptional guest experiences. **THE OPPORTUNITY** As a Seasonal Guest Services Supervisor, you will work closely with the Estate Manager and winery leadership team to build and lead a dynamic seasonal team delivering exceptional tasting, retail, food, and wine experiences. This role oversees both Tasting Room & Wine Shop experiences and Sweetgrass @Nk’Mip Cellars Restaurant operations, ensuring all programs and initiatives align with overall winery estate strategy. This is an excellent opportunity for someone passionate about hospitality and wine who is looking to grow their career within the wine industry. **KEY RESPONSIBILITIES** **Execute Restaurant, Wine & Retail Experiences** * Lead daily Sweetgrass services and assist with tastings, tours, and food & wine experiences, including private dinners and winery events as needed * Work closely with the winery leadership team to ensure smooth and seamless service execution * Through guest interactions, identify and recommend retail and restaurant sales and margin-enhancing opportunities * Act as a key contact for local partnerships, including accommodators, tour operators, and local businesses * Co-ordinate and collaborate across restaurant and tasting room teams to execute on-site events **Staff Leadership & Development** * Lead by example while working alongside restaurant and tasting room teams * Develop a fun, motivated, and positive workplace culture * Maintain and enhance a strong wine culture and premium brand image * Assist in onboarding, and training all seasonal re
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