SeasonalCheckInAgent

Wage: $21.00 Hours of Work: Term Full-Time (35-40 hours per week) June - September Location: Whitehorse, Yukon At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. Why join us? Phenomenal local flight benefits for you and your family! Cargo shipping benefits Vehicle and home heating fuel discounts through Chieftain Energy for you and your family Role Summary: The Check-In Agent role requires excellent customer service skills, problem solving ability, computer aptitude, superior safety awareness and readiness for physical duties such as lifting baggage and assisting passengers. As one of the frontline employees representing the Company, a professional attitude and team-player mindset is key to success in this position. Key Duties and Responsibilities: Follow policies and procedures for departing and arriving flights including public announcements Aptitude to develop an understanding of Air North’s procedures and Transport Canada regulations Assist passengers as needed through all stages of arrival, check-in and boarding processes, including providing support for passengers with disabilities Interact in a positive, customer-service focused approach when helping passengers and communicating with team members Handle and resolve customer complaints calmly and professionally, escalating issues when necessary Must haves: Previous customer service experience Required to be ab