SanMar-Internal
Retail
Seamstress(SpecialServices)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Seamstress (Special Services) at SanMar-Internal. Skills: Specialized order processing, Garment measurement, Sewing machine operation, Customer service. Operate internal systems. Communicate daily with leadership and coworkers”
Industry & Context.
Constantly required to stand, walk, talk and hear, Frequently lifts and/or moves up to 60 pounds, Frequently uses both hands as well as full range of motion of the neck, head and back, Frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions, Frequently required to climb stairs, kneel/squat, bend and carry, Specific vision abilities required, May be required to wear a headset covering one or both ears, Basic literacy is required, Work environment is moderately noisy, Occasionally required to work near conveyor systems, Exposure to dust, Exposure to changes in weather conditions, Work is performed under typical warehouse conditions, Potential hazards exist with regard to machinery, Work environment is hectic and fast-paced, Regularly exposed to ambient lighting, Can be exposed to extreme heat and extreme cold, Paid Time Off, 8 paid holidays, 1 paid family day off, Comprehensive medical, dental, and vision benefits, 401k plan and matches, Life insurance, Short/long-term disability coverage, Paid maternity/paternity leave, Pet insurance
What They're Looking For.
Must Have
Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information, Demonstrated ability to follow directions and change priorities or job duties as business needs require, Excellent history in delivering outstanding customer service, Excellent organization, ability to multi-task and prioritize daily responsibilities, Positive attitude and high energy level, with ability to foster positivity throughout our DC, Ability to work efficiently, with minimal supervision, Ability to work under pressure, and adhere to meeting customer deadlines, Ability to learn about SanMar’s product offerings, Ability to learn about apparel decoration methods, Must maintain an excellent attendance and punctuality record, Able to work both independently and within a team, Demonstrated verbal and written communication skills, Essential days or overtime may be required
Nice to Have
High School Diploma or equivalent Preferred
What You'll Do.
Operate internal systems
Communicate daily with leadership and coworkers
Process specialized customer orders accurately and efficiently
Accurately measure garments
Operate a sewing machine to complete special orders
Answer customer inquiries over the phone
Maintain accurate department records
Research and enter external and internal errors for
Neatly fold and gift packages customer items
Assemble color swatch samples
Maintain an on-hand inventory of swatch cards
Safely operate the swatch press
Communicate with corporate representative for special services department
Communicate with account executives to discuss how to
Assist with employee inquiries
Check out equipment and return in same condition
How You'll Work.
Team & Collaboration
Communicate with leadership; Communicate with coworkers; Communicate with corporate representative; Communicate with account executives
Communication Scope
Customer inquiries; Verbal communication; Written communication
Full Job Description
Address: 10462 Hickory Hill Road Ashland, VA 23005 Shift: Monday through Friday 8:00 a. m. to 4:30 p. m. What's the Short Version? Special Services is responsible for processing, packaging, and shipping out specialized orders to include but not limited to product samples, corporate gifts, thank you cards and new and prospective customer product information packets. What Will You Be Doing? Operate internal systems that store customer information, such as High Jump and Ody. Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently. Responsible for accurately measuring garments and operating a sewing machine to complete special orders. Answer customer inquiries over the phone, via email and in person. Maintain accurate department records, researches and enters external and internal errors for stats. Neatly fold and gift packages customer items. Assemble color swatch samples, maintains an on-hand inventory of swatch cards. Safely operate the swatch press, grommet punch and paper cutter. Communicate when necessary, with corporate representative for special services department supplies. May communicate with account executives on a professional level, to discuss how to conclude incomplete orders. May assist with employee inquires and train staff. Responsible for checking out equipment and returning in same condition. What Are We Looking For? High School Diploma or equivalent Preferred Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information Demonstrated ability to follow directions and change priorities or job duties as business needs require Excellent history in delivering outstanding customer service Excellent organization, ability to multi-task and prioritize daily responsibilities Positive attitude and high energy level, with ability to foster positivity throughout our DC Ability to work efficiently, with minimal supervision Ability to work under pressure, a
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