SanMar
Seamstress(SpecialServices)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Seamstress (Special Services) at SanMar. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. processing, packaging, and shipping out specialized orders. operating internal systems that store customer information”
What You'll Achieve.
process specialized customer orders accurately and efficiently; complete special orders; conclude incomplete orders
Industry & Context.
Constantly required to stand, walk, talk and hear, Frequently lifts and/or moves up to 60 pounds, Frequently uses both hands as well as full range of motion of the neck, head and back, Frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions, Frequently required to climb stairs, kneel/squat, bend and carry, Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus, Employee may be required to wear a headset covering one or both ears, Basic literacy is required for operation of machines and necessary daily paperwork, Work environment is moderately noisy, Employee is occasionally required to work near conveyor systems, Exposure to dust and changes in weather conditions, Work is performed under typical warehouse conditions, Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc., Work environment is hectic and fast-paced, Employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions, Essential days or overtime may be required
What They're Looking For.
Must Have
Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information, Demonstrated ability to follow directions and change priorities or job duties as business needs require, Excellent history in delivering outstanding customer service, Excellent organization, ability to multi-task and prioritize daily responsibilities, Positive attitude and high energy level, with ability to foster positivity throughout our DC, Ability to work efficiently, with minimal supervision, Ability to work under pressure, and adhere to meeting customer deadlines, Ability to learn about SanMar’s product offerings, Ability to learn about apparel decoration methods, Must maintain an excellent attendance and punctuality record, Able to work both independently and within a team, Demonstrated verbal and written communication skills, Essential days or overtime may be required
What You'll Do.
and shipping out specialized orders
operating internal systems that store customer information
communicating daily with leadership and coworkers to process specialized customer orders accurately and efficiently
accurately measuring garments and operating a sewing machine to complete special orders
answering customer inquiries over the phone
via email and in person
maintaining accurate department records
researching and entering external and internal errors for stats
folding and gift packaging customer items
assembling color swatch samples
maintaining an on-hand inventory of swatch cards
safely operating the swatch press
grommet punch and paper cutter
communicating with corporate representative for special services department supplies
communicating with account executives on a professional level
to discuss how to conclude incomplete orders
assisting with employee inquiries
checking out equipment and returning in same condition
How You'll Work.
Team & Collaboration
Communicate daily with leadership and coworkers; May communicate with account executives on a professional level; May assist with employee inquires and train staff; Able to work both independently and within a team
Communication Scope
Demonstrated verbal and written communication skills; Answer customer inquiries over the phone, via email and in person; Communicate daily with leadership and coworkers; Communicate when necessary, with corporate representative; May communicate with account executives on a professional level
Full Job Description
At SanMar, the work you do makes a difference. Address: 10462 Hickory Hill Road Ashland, VA 23005 Shift: Monday through Friday 8:00 a. m. to 4:30 p. m. Starting pay: $18.50/hr What's the Short Version? Special Services is responsible for processing, packaging, and shipping out specialized orders to include but not limited to product samples, corporate gifts, thank you cards and new and prospective customer product information packets. What Will You Be Doing? Operate internal systems that store customer information, such as High Jump and Ody. Communicate daily with leadership and coworkers to process specialized customer orders accurately and efficiently. Responsible for accurately measuring garments and operating a sewing machine to complete special orders. Answer customer inquiries over the phone, via email and in person. Maintain accurate department records, researches and enters external and internal errors for stats. Neatly fold and gift packages customer items. Assemble color swatch samples, maintains an on-hand inventory of swatch cards. Safely operate the swatch press, grommet punch and paper cutter. Communicate when necessary, with corporate representative for special services department supplies. May communicate with account executives on a professional level, to discuss how to conclude incomplete orders. May assist with employee inquires and train staff. Responsible for checking out equipment and returning in same condition. What Are We Looking For? High School Diploma or equivalent Preferred Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information Demonstrated ability to follow directions and change priorities or job duties as business needs require Excellent history in delivering outstanding customer service Excellent organization, ability to multi-task and prioritize daily responsibilities Positive attitude and high energy level, with ability to foster positivity throughout our DC Ability to work
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