John Crane
energy and process industries
SealRepairServiceRepresentative
“Seal Repair Service Representative at John Crane. Skills: repair portfolio management, customer interaction, component reusability assessment, failure analysis feedback. Manage the repair portfolio. Manage the repair process”
Industry & Context.
resolve technical problems
Must be able to sit for extend periods of a minimum of 2 hours, Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant, Must be able to lift up to 10 pounds and carry up to 20 pounds, Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area, Must have the manual dexterity and coordination to operate office equipment, Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments, Must be able to read, write, speak and understand English, Must be able to respond to visual and aural cues
What They're Looking For.
Must Have
High School Diploma, Effective written and verbal communication skills, Basic mechanical skills, Working knowledge of computers, Good attention to detail, Ability to read and interpret average assembly and machine drawings, Ability to resolve technical problems, Must be able to sit for extend periods of a minimum of 2 hours, Must be able to maneuver to all areas of the office, shop, warehouse, or manufacturing plant, Must be able to lift up to 10 pounds and carry up to 20 pounds, Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area, Must have the manual dexterity and coordination to operate office equipment, Must be able to simultaneously manage several objectives, changing priorities and reassign priorities to complete assignments, Must be able to read, write, speak and understand English, Must be able to respond to visual and aural cues
Nice to Have
3-5 years of prior assembly experience or equivalent preferred
What You'll Do.
Manage the repair portfolio
Manage the repair process
Interact with customers
Ensure all requirements are met
Make determination on reusable components
Provide customer feedback on failure analysis
Advises customers of solutions
Determines necessary repair operations
Verifies part specifications
Prepares observation reports
Provides customer service
Plans work procedures for rush jobs
Maintains records and inventory of seal parts
How You'll Work.
Communication Scope
Effective written and verbal communication skills
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